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ITIL4-CDS Exam Topics and Domains
ITIL4-CDS is organized into 5 weighted domains. Expect to work with Architecture management, Business analysis, Change control, Change enablement, and more.
Service Value Streams and Value Chain Activities
Planning and Building Service Value Streams
- Understand how to plan and build a service value stream to create, deliver and support services
- Know how to create, deliver and support services
Service Design and Architecture
Service Design Principles
- Learn how to design and develop services that meet customer needs and fulfill business objectives
- Acquire the skills needed to define requirements, design components and ensure service quality
Service Delivery and Deployment
Deployment Management
- Understand the processes and activities involved in delivering high-quality IT services
- Master structured release practices to deliver new features with minimal risk
Service Support and Operations
Incident and Problem Management
- Gain expertise in the support functions and practices required to maintain and manage IT services effectively
- Master techniques for handling incidents and identifying root causes
Service Desk Management
Understand effective service desk management for enhanced user experience
Service Performance and Quality
Service Performance Metrics
- Identify and measure Key Performance Indicators and other metrics
- Understand service quality and improvement methods
Continuous Improvement
Discover how to leverage data and feedback to improve services, processes and practices
How do I earn this certification?
Passing ITIL4-CDS earns the ITIL 4 Specialist: Create, Deliver and Support certification. It sits in the ITIL 4 Managing Professional track.
- ITIL-4-MP - ITIL 4 Managing Professional
- ITIL-4-DITS - Digital and IT Strategy
- ITIL-MASTER - ITIL Master
- ITIL-4-CAI - Collaborate, Assure and ImproveAlternative specialist track focused on practices
- ITIL-4-MCO - Monitor, Control and Optimize Complementary practices focus
- ITIL-4-PPO - Plan, Protect and Optimize Strategic planning and optimization focus
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How to study for this exam?
The most effective way to prepare for ITIL4-CDS is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
- ACTIVE
- Last content update: 2023-01-01
- Service Value Chain ITIL 4 Core component of CDS exam • Release date: 2019-02-28
- Continual Improvement Model ITIL 4 Significant focus in performance and quality domain • Release date: 2019-02-28
- ITIL Management Practices 34 Practices 15+ practices directly covered in CDS • Release date: 2019-02-28
Who should take this exam?
This exam is typically taken by IT Service Manager and Service Delivery Manager.
- Experience in IT service management
- Understanding of basic ITIL concepts
- Familiarity with service value system