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Exam Information
Official specifications published by ITIL
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Skills this practice test covers
- Tell an output from an outcome, and cost from risk, in a service scenario.
- Name the four dimensions of product and service management and the external factors that shape them.
- Explain the purpose of each lifecycle activity, from discover and design to deliver and support.
- Apply the seven ITIL Guiding Principles, such as focus on value, to an improvement case.
- Separate a core value stream from an enabling value stream, and read the parts of a value stream map.
- Describe what AI governance means in ITIL and how ITIL works with DevOps and PRINCE2.
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ITIL5-FND exam content
7 domains · 21 topics · 120 of 2,098 questions are written for ITIL5-FND
Key ITIL terms and definitions19 questions
This category is the vocabulary of the whole scheme. Candidates define products, services, service offerings, value, cost, risk and the roles in a service relationship, and tell close terms apart.
Skills tested
- Define digital product, digital service and service offering in ITIL's own words.
- Tell an output from an outcome in a short case.
- Sort service actions, transfer of goods and access to resources inside one offering.
- Name the sponsor, customer and user in a service relationship.
- Separate basic, cooperative and collaborative service relationships.
Questions by topic
- Product and service management3
- Service relationships7
- Value co-creation6
- Service offering3
The ITIL Four Dimensions of Product and Service Management13 questions
ITIL asks managers to look at every product and service from four sides at once. Candidates list the dimensions, state the scope of each, and name the external factors that act on them.
Skills tested
- List organizations and people, partners and suppliers, information and technology, and value streams and processes.
- Place a given concern, such as a supplier contract, in the right dimension.
- Name the political, economic, social, technology, legal and environmental factors.
Questions by topic
- Introduction to the ITIL Four Dimensions of Product and Service Management10
- Internal factors and External factors3
The ITIL Product and Service Lifecycle18 questions
The lifecycle names eight activities that every product and service passes through. Candidates know the purpose of each activity and that the activities can repeat in any order.
Skills tested
- List discover, design, acquire, build, transition, operate, deliver and support.
- State the purpose of each activity in one sentence.
- Explain why the activities are not sequential and can run iteratively.
Questions by topic
- Purpose of the ITIL Product and Service Lifecycle management activities16
- Introduction to ITIL Product and Service Lifecycle2
The ITIL Value System36 questions
This is the largest category. Candidates explain the five components of the value system and the definitions used across the value chain, from incident and event to release and test.
Skills tested
- Name the guiding principles, governance, value chain, management practices and continual improvement as the parts of the value system.
- Match each of the seven guiding principles to a situation where it applies.
- Define incident, event, problem, known error and service request.
- Name the two management practice groups.
- Put the steps of the ITIL Continual Improvement Model in order.
Questions by topic
- Components of the ITIL Value System5
- The ITIL Guiding Principles13
- Governance3
- Value chain6
- The ITIL Continual Improvement Model4
- Management practices5
Value stream identification, mapping, and management15 questions
A value stream is the series of steps that turns demand into value. Candidates define core and enabling value streams, explain mapping and management, and connect workflows to complexity thinking.
Skills tested
- Tell a core value stream from an enabling value stream.
- Explain how value stream mapping feeds value stream management.
- Identify the elements of a value stream map.
Questions by topic
- Key concepts of value stream mapping and management3
- Purpose of value stream mapping and management7
- Application of value streams5
ITIL and AI11 questions
This short category covers where AI fits in ITIL (Version 5). Candidates define AI, GenAI and Agentic AI, explain AI governance, and describe the ITIL AI Capability Model.
Skills tested
- Define Artificial Intelligence, AI maturity, GenAI and Agentic AI.
- Describe where AI can help across the value chain activities.
- Explain what AI governance asks of an organization.
Questions by topic
- Introduction to AI4
- ITIL AI Governance7
ITIL and other frameworks8 questions
ITIL rarely works alone. Candidates explain how ITIL and DevOps fit together across the lifecycle, and why project management with PRINCE2 matters to ITIL.
Skills tested
- Explain how ITIL and DevOps complement each other in the lifecycle.
- Describe why project management is important in ITIL.
- Show where ITIL and PRINCE2 meet in managing products and services.
Questions by topic
- ITIL and DevOps4
- ITIL and PRINCE24
Requirements
- No formal prerequisites: anyone can book the exam.
- Training is optional. Candidates can self-study, take a course with an Accredited Training Organization, or use the official eLearning.
- Recommended: some experience of IT, product or service work, so the terms connect to real tasks.
About the ITIL5-FND exam
ITIL5-FND is the PeopleCert exam for people learning how organizations create value with digital products and services under ITIL (Version 5). It checks recall and understanding of seven syllabus categories, not hands-on tool skills. The ITIL Value System and the key terms carry most of the marks, while the lifecycle, the four dimensions, value streams, AI and other frameworks share the rest. Passing earns the ITIL Foundation (Version 5) certificate, the first step in the Version 5 qualification scheme.
Many Foundation questions turn on one word, so the explanations in the PlanetCert practice test say why a near-miss option is wrong. Typical pairs are an incident and an event, a problem and a known error, or a customer and a sponsor. Study Mode suits the long definition lists in the key terms category. Timed practice suits the value system, where questions mix guiding principles, governance and the continual improvement steps. Brainy AI Assistant can turn a definition into a short service example, or explain how a release differs from a test in the value chain.
How to earn the certification
- Earns
- ITIL Foundation (Version 5)Foundation
The certificate has a three-year renewal date. It renews through PeopleCert Plus continuing professional development, another ITIL certification, or a retake.
How to prepare for ITIL5-FND
- 1
Learn the seven categories by weight
The ITIL Value System and the key terms carry most of the marks. Plan the most study hours for those two, and short sessions for AI and other frameworks.
- 2
Build a personal definitions sheet
Write each 'Define' objective as one plain sentence: value, outcome, incident, known error, service request, governance. Rewrite any line that needs a second sentence.
- 3
Walk one service through eight activities
Pick a familiar service, such as a company laptop. Describe what discover, design, acquire, build, transition, operate, deliver and support each mean for it.
- 4
Tie each principle to a story
For each guiding principle, write one short work situation where it applies. 'Optimize and automate' and 'keep it simple and practical' are easy to confuse without examples.
- 5
Close with timed practice rounds
Take the ITIL5-FND practice test against the clock. For each wrong answer, read the explanation and ask Brainy AI Assistant which word in the question pointed to the right option.
Start a timed ITIL5-FNDrun
PeopleCert offers the official ITIL Foundation (Version 5) eLearning, and Accredited Training Organizations run classroom and online courses.
Who ITIL5-FND is for
- People new to IT service management who need the shared ITIL vocabulary.
- Product, service and experience managers whose teams work with ITIL.
- Service desk, operations and support staff in organizations adopting ITIL (Version 5).
- Holders of older ITIL qualifications who want the Version 5 terms and models.
Typical job titles: Service desk analyst · IT support specialist · IT service manager · Product owner · Operations analyst · Process manager
ITIL5-FND glossary
19 terms from the exam objectives and the vendor's official material, each defined in a sentence.
- Agentic AI
- AI that can plan and carry out actions on its own across systems, not only answer questions.
- AI governance
- Oversight, accountability, risk management and trust applied to AI-enabled products, services and workflows.
- Complexity thinking
- An approach that treats some work as unpredictable, so teams experiment and adjust instead of only following a fixed plan.
- Core value stream
- A value stream that delivers value directly to the consumer of a product or service.
- Enabling value stream
- A value stream that supports the core value streams inside the organization instead of serving the consumer directly.
- Event
- Any change of state that matters for the management of a service or a configuration item.
- Governance
- The means by which an organization is directed and controlled, so that its work stays aligned with its goals.
- Incident
- An unplanned interruption to a service, or a drop in its quality.
- ITIL AI Capability Model
- ITIL's model for classifying what AI can do, used to plan and govern the use of AI in services.
- ITIL Continual Improvement Model
- A step-by-step model for improving products, services and practices, and a component of the ITIL Value System.
- Known error
- A problem that has been analysed and whose cause is understood, but which is not yet resolved.
- Management practice
- A set of organizational resources designed to perform work or reach an objective, such as incident management.
- Outcome
- A result for a stakeholder that one or more outputs make possible, such as staff who can work remotely.
- Output
- A tangible or intangible thing that an activity produces, such as a report or a working laptop.
- Service journey
- The full set of steps and interactions a consumer goes through with a service provider, from first contact onward.
- Service offering
- A description of a service for a consumer, made up of service actions, transfer of goods and access to resources.
- Service request
- A request from a user for something that is a normal part of service delivery, such as a password reset.
- Value chain
- The set of activities an organization carries out to turn demand into valuable products and services.
- Value co-creation
- The idea that value is made together by the service provider, the consumer and other stakeholders, not by the provider alone.