ITIL 4 Specialist: Sustainability in Digital and IT Practice Test

• Address the 'What is the vision?' step of the sustainability journey
• Expand on the role and structure of a sustainability vision

• Look at how digital technology impacts sustainability
• Understand both positive and negative environmental impacts of IT services

• Outline how organizations can gain a clear understanding of their current sustainability state
• Conduct materiality assessments, sustainability risk assessments, stakeholder mapping, and due diligence

• Look at the role of regulations and standards
• Understand the three key perspectives for internal assessment

• Describe the three dimensions of strategic planning
• Use case studies to demonstrate how business models can enhance sustainability

Look at the selection, prioritization, impact, and justification of sustainability objectives

Look at the key sustainable business models and outline the approaches that support them

• Examine how digital technology and IT can support sustainability models, values, and cultures
• Incorporate reuse, recycling, and resource efficiency into IT operations and asset lifecycles

• Describe the challenges of achieving sustainability in a VUCA environment
• Use the Cynefin model and sense-making to address sustainability challenges

• Examine how several ITIL management practices support sustainability
• Apply ITIL guiding principles to design and deliver services that support environmental and social goals

Examine the tools organizations use to measure and report on the status and progress of sustainability

Look at the ways in which governance, auditing, communication, collaboration, and innovation can support sustainability