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ITIL 4 Specialist: Plan Implement and Control Free Sample Questions

Description

Covers change enablement concepts, processes and roles, deployment and release management, service configuration management, and cross-practice integration across value streams and governance.

12 free sample questions135 in the full practice test

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ITIL4-PIC Sample Questions

  1. Question 1

    Intermediate

    Change Enablement (CE) · Key Concepts of Change Enablement

    A financial services organization is implementing the Change Enablement practice to improve its speed of delivery while maintaining regulatory compliance. Currently, every change request, regardless of risk, is reviewed by a weekly Change Advisory Board (CAB), causing significant delays. The IT Director wants to optimize this process without increasing risk exposure. Which approach aligns BEST with ITIL 4 recommendations to streamline this workflow?

    Answer and explanation

    Correct answer: C

    ITIL 4 recommends decentralizing change authority. Standard changes (low risk, well understood, pre-authorized) should not go to a CAB. Furthermore, normal changes should be authorized by a change authority relevant to the context (e.g., a product owner or local manager), rather than a central CAB, unless high risk or high impact is involved.

  2. Question 2

    Beginner

    Change Enablement (CE) · Key Concepts of Change Enablement

    Which of the following scenarios BEST illustrates the concept of a 'Change Model' within the Change Enablement practice?

    Answer and explanation

    Correct answer: A

    A change model is a repeatable way of dealing with a particular category of change. It defines specific agreed-upon steps, roles, responsibilities, and timescales to handle that type of change efficiently.

  3. Question 3

    Intermediate

    Change Enablement (CE) · CE Processes, Roles, and Practice Success

    During a Post-Implementation Review (PIR) of a failed normal change, the team identifies that the failure was caused by a dependency on a legacy system that was not documented in the request. Which action should be prioritized to prevent recurrence?

    Answer and explanation

    Correct answer: B

    The root cause was missing dependency information. The corrective action must address the data gap. Updating the Service Configuration Management system (CMDB/CMS) ensures that future impact assessments have accurate visibility into dependencies.

  4. Question 4

    Advanced

    Change Enablement (CE) · Roles and competences

    Case Study: GlobalLogistics is migrating its core tracking application to the cloud. The migration involves multiple teams.

    The 'Infrastructure Team' needs to provision new virtual private clouds (VPCs).
    The 'App Team' needs to deploy the code artifacts.
    The 'Security Team' must verify firewall rules.

    Which statement accurately describes the Change Authority roles in this scenario based on ITIL 4 best practices?

    Answer and explanation

    Correct answer: A

    ITIL 4 emphasizes assigning the Change Authority to the person or group who has the best information and is best placed to make the decision. Decentralization prevents bottlenecks. High-risk changes affecting the overall system might go to a higher authority, but team-specific tasks should be authorized locally.

  5. Question 5

    Beginner

    Change Enablement (CE) · Key Concepts of Change Enablement

    When defining a Change Schedule, which of the following information is MOST critical to include to minimize service disruption?

    Answer and explanation

    Correct answer: B

    The Change Schedule's primary purpose is to plan changes, assist in communication, avoid conflicts, and assign resources. Knowing maintenance windows (when changes are allowed) and blackout periods (when changes are forbidden) is essential for risk management.

  6. Question 6

    IntermediateMultiple answers

    Change Enablement (CE) · Key Concepts of Change Enablement

    Which TWO of the following are typically considered essential inputs for an effective Risk Assessment in Change Enablement? (Select TWO)

    Answer and explanation

    Correct answers: B, C

    Risk combines how likely a change is to fail and how much harm a failure causes. The implementation plan shows how the change will be done, so the assessor can judge how likely it is to fail. The remediation (back-out) plan shows how the service will be recovered if the change fails. The impact on business services and customers shows how much harm a failure would cause. The ITIL 4 Change Enablement guide says change assessment covers the change impact, the associated risks and the required resources. The original cost of the asset and the name of an old hardware vendor say nothing about the likelihood or the impact of this change failing.

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