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ITIL Foundation Free Sample Questions

20 free sample questions771 in the full practice test Other versions: ITIL5-FND(120),ITIL5-FND-BR(130),ITILFND v3(543),ITILFND v4(257),ITILFNDV4(277)

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ITILFND Sample Questions

  1. Question 1

    Which one of the following is NOT the responsibility of service catalogue management?

    Answer and explanation

    Correct answer: D

    D

  2. Question 2

    Which of the following areas would technology help to support during the service lifecycle?

    1. Data mining and workflow
    2. Measurement and reporting
    3. Release and deployment
    4. Process design
    Answer and explanation

    Correct answer: C

    C

  3. Question 3

    Which of the following activities are performed by a service desk?

    1. Logging details of incidents and service requests
    2. Providing first-line investigation and diagnosis
    3. Restoring service
    4. Implementing all standard changes
    Answer and explanation

    Correct answer: A

    A

  4. Question 4

    What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

    Answer and explanation

    Correct answer: D

    D

  5. Question 5

    Why is it important for service providers to understand patterns of business activity (PBA)?

    Answer and explanation

    Correct answer: B

    B

  6. Question 6

    Which of the following do Service Metrics measure?

    Answer and explanation

    Correct answer: B

    B

  7. Question 7

    Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

    Answer and explanation

    Correct answer: C

    C

  8. Question 8

    Which one of the following activities is NOT part of the Deming Cycle?

    Answer and explanation

    Correct answer: A

    A

  9. Question 9

    Where would you expect incident resolution targets to be documented?

    Answer and explanation

    Correct answer: C

    C

  10. Question 10

    Which term is used to describe the prediction and control of income and expenditure within an organization?

    Answer and explanation

    Correct answer: D

    D

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