ITILFND v4 Free Sample Questions

Which is included in the purpose of the ‘service level management’ practice?

Which usually requires a team of representatives from many stakeholder groups?

Which value chain activity ensures that service components meet agreed specifications?

Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

What includes governance as a component?

Which practice needs people who understand complex systems and have creative and analytical skills?

What is the definition of a known error?

Which will NOT be handled as a service request?

What are typically recognized through notifications created by an IT service, CI or monitoring tool?

Which dimension considers data security and privacy?