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Exam Information
Official specifications published by ITIL
Exam Format
60 min
40
65
Foundation
Registration
$669 USD
Pearson VUE, PeopleCert Online, or online proctoring
Validity
3 years
Take a higher-level ITIL certification; Earn 60 CPD points through PeopleCert Plus membership; Pass any Professional-level ITIL exam
ITILFND-V4 Exam Topics and Domains
ITILFND-V4 is organized into 7 weighted domains.
1
Key Concepts of Service Management
12.5%
Understanding Key Concepts
Service and Service ManagementValue CreationService RelationshipsOutputs, Outcomes, Costs and Risks
- Recall the definition of service, service management, IT service management
- Understand key concepts of creating value with services
- Identify the key concepts of service relationships
2
The Four Dimensions of Service Management
10%
Four Dimensions Overview
Organizations and PeopleInformation and TechnologyPartners and SuppliersValue Streams and Processes
- Describe the four dimensions of service management
- Understand how each dimension contributes to value creation
- Recognize the importance of balancing all four dimensions
3
The ITIL Service Value System
12.5%
Service Value System Components
Service Value System OverviewOpportunity/Demand and Value
- Describe the ITIL service value system
- Understand how the SVS components work together
- Explain the purpose and components of the SVS
4
The ITIL Guiding Principles
10%
Seven Guiding Principles
The Seven Principles
- Recall and explain all seven guiding principles
- Understand how to apply the principles in practice
- Recognize scenarios where principles should be used
5
The Service Value Chain
10%
Service Value Chain Activities
Six Value Chain Activities
- Understand the purpose of each value chain activity
- Explain the interconnected nature of the activities
- Describe inputs and outputs of activities
6
Continual Improvement
5%
Continual Improvement Model
Improvement Approach
- Understand the continual improvement model
- Explain the purpose of the continual improvement register
- Describe improvement metrics
7
ITIL Practices
50%
General Management Practices
Continual ImprovementInformation Security ManagementRelationship ManagementSupplier Management
- Understand the purpose of general management practices
- Explain key activities within each practice
- Recognize when to apply each practice
Service Management Practices
Service DeskService Level ManagementIncident ManagementProblem ManagementService Request ManagementChange EnablementService Configuration ManagementIT Asset ManagementMonitoring and Event ManagementRelease Management
- Recall the purpose and key concepts of each practice
- Understand when and how to apply each practice
- Recognize the relationships between practices
Technical Management Practices
Deployment Management
- Understand technical management practice purposes
- Explain deployment management activities
How do I earn this certification?
Passing ITILFND-V4 earns the ITIL 4 Foundation certification. It sits in the IT Service Management track.
Current Level Exams
Next Level Options
- ITIL-CDS - ITIL 4 Specialist: Create, Deliver and Support
- ITIL-DSV - ITIL 4 Specialist: Drive Stakeholder Value
- ITIL-HVIT - ITIL 4 Specialist: High Velocity IT
- ITIL-DPI - ITIL 4 Strategist: Direct, Plan and Improve
- ITIL-DITS - ITIL 4 Leader: Digital and IT Strategy
Alternative Paths
- PRINCE2-F - PRINCE2 FoundationComplementary project management skills
- COBIT-F - COBIT Foundation IT governance and management framework
- DEVOPS-F - DevOps Foundation Modern IT delivery practices
- AGILE-F - Agile FoundationAgile service management
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for ITILFND-V4.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2023-01-01
Updates
- Cloud Services ITIL 4 Cloud Integration Increased focus on cloud service management in exam questions • Release date: 2024-03-01
- DevOps ITIL 4 DevOps Integration DevOps practices integrated into Service Value Chain questions • Release date: 2024-04-15
- Agile ITIL 4 Agile Service Management Agile concepts incorporated into guiding principles • Release date: 2024-02-01
Who should take this exam?
This exam is typically taken by IT professionals starting their ITIL journey and Individuals involved in IT service management.
- Basic understanding of IT services
- Some experience in IT service delivery
- Familiarity with business and IT terminology