Q1
What must a service level agreement (SLA) define?
ITILFND v3 Free Sample Questions
ITIL V3 Foundation Practice TestQ2
Which of the following are reasons why ITIL is successful? 1. ITIL is vendor neutral 2. It does not prescribe actions 3. ITIL represents best practice
Q3
A single Release unit, or a structured set of Release units can be defined within:
Q4
Which statement BEST describes the value of service strategy to the business?
Q5
Which of the following is NOT defined as part of every process?
Q6
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
Q7
Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
Q8
What do customers NOT have ownership of when receiving value from services?
Q9
Which of the following identify the purpose of business relationship management? 1. To establish and maintain a business relationship between service provider and customer 2. To identify customer needs and ensure that the service provider is able to meet
Q10
Which describes an interface of incident management with service level management?