ITIL 4 Foundation Free Sample Questions

Progress iteratively with feedback

Keep is simple and practical

Start where you are

Focus on value

Service configuration management

Problem management

Service level management

Change control

Each time the standard change is implemented

When the procedure for the standard change is created

At least once a year

When an emergency change is requested

The testing of emergency can be eliminated in order to implement the change quickly

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

Emergency changes should be authorized and implemented as service requests

authorization

Supplier management

Service desk

Problem management

Relationship management

Assurance that a product or service will meet agreed requirements

The amount of money spent on a specific activity or resource

The functionality offered by a product or service to meet a particular need

The perceived benefits, usefulness and importance of something

The management of resources configured to deliver the service

The management of resources needed to consume the service

The grouping of one or more services based on one or more products

The joint activities performed to ensure continual value co-creation

It should be managed at the senior level of the organization

It should be used to capture user demand

There should only be one for the whole organization

It should be re-prioritized as ideas are documented

Service value chain activities

Service level management

Service value chain inputs

Change control

An outcome can be enabled by more than one output

Outcomes are how the service performs

An output can be enabled by one or more outcomes

An outcome is a tangible or intangible activity