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ITILFNDV4 Exam Topics and Domains
ITILFNDV4 is organized into 7 weighted domains.
Understand the key concepts of service management
Service Management Definitions
Recall the definition of service management terminology
Key concepts of creating value with services
Describe the key concepts of creating value with services
Key concepts of service relationships
Describe the key concepts of service relationships
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
The Seven ITIL Guiding Principles
- Describe the nature, use and interaction of the guiding principles
- Explain the use of the guiding principles
Understand the four dimensions of service management
The Four Dimensions
Describe the four dimensions of service management
Understand the purpose and components of the ITIL service value system
ITIL Service Value System (SVS)
Describe the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Service Value Chain Activities
- Describe the interconnected nature of the service value chain
- Describe the purpose of each value chain activity
Know the purpose and key terms of 15 ITIL practices
ITIL Practice Purposes
Recall the purpose of the 15 ITIL practices
ITIL Key Terms
Recall definitions of key ITIL terms
Understand 7 ITIL practices in detail
Continual Improvement
Explain continual improvement practice including the continual improvement model
Change Enablement
Explain change enablement practice
Incident Management
Explain incident management practice
Problem Management
Explain problem management practice
Service Request Management
Explain service request management practice
Service Desk
Explain service desk practice
Service Level Management
Explain service level management practice
How do I earn this certification?
Passing ITILFNDV4 earns the ITIL 4 Foundation certification. It sits in the IT Service Management track.
- PRINCE2-F - PRINCE2 FoundationComplementary project management skills
- DEVOPS-F - DevOps Foundation Bridge ITIL with DevOps practices
- AGILE-F - Agile FoundationIntegrate Agile with service management
- ISO20000 - ISO/IEC 20000 Foundation International standard alignment
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for ITILFNDV4.
What's changed on this exam?
- ACTIVE
- Last content update: 2024-01-01
- Artificial Intelligence ITIL 4 AI Practice Guide May appear in future exam updates • Release date: 2024-08-01
- Cloud Services ITIL 4 Cloud Module Cloud concepts integrated into foundation topics • Release date: 2023-11-01
- Automation Tools Service Automation Practice Automation principles in 'Optimize and Automate' principle • Release date: 2024-02-01
Who should take this exam?
This exam is typically taken by IT professionals starting their ITIL journey and Existing ITIL v3 certified professionals updating knowledge.
- Basic understanding of IT concepts
- Experience working in IT service management environment
- Familiarity with business and IT terminology