What topics are on the ITILFNDV4 exam?

Understand the key concepts of service management 15%

1.1

Service Management Definitions

1 subtopics

1.1.1Core Definitions

Learning Objectives

Recall the definition of service management terminology

1.2

Key concepts of creating value with services

1 subtopics

1.2.1Value Creation Components

Learning Objectives

Describe the key concepts of creating value with services

1.3

Key concepts of service relationships

1 subtopics

1.3.1Service Relationship Components

Learning Objectives

Describe the key concepts of service relationships

Domain Hands-on Skills

Identifying stakeholders in service scenariosAnalyzing value propositions

Common Mistakes to Avoid

Confusing customer with user
Mixing up outcome and output
Not understanding warranty vs utility

Understand how the ITIL guiding principles can help an organization adopt and adapt service management 10%

Understand the four dimensions of service management 10%

Understand the purpose and components of the ITIL service value system 10%

Understand the activities of the service value chain, and how they interconnect 10%

Know the purpose and key terms of 15 ITIL practices 20%

Understand 7 ITIL practices in detail 25%

How do I earn the ITIL 4 Foundation certification?

Official Pathway Guidance

Track: IT Service Management

Next Steps

ITIL4-CDSITIL 4 Specialist: Create, Deliver and Support
ITIL4-DSVITIL 4 Specialist: Drive Stakeholder Value
ITIL4-HVITITIL 4 Specialist: High Velocity IT
ITIL4-DPIITIL 4 Strategist: Direct, Plan and Improve
ITIL4-DITSITIL 4 Leader: Digital and IT Strategy

Current Level

ITIL4FNDITIL 4 FoundationFoundation

Alternative Paths

PRINCE2-FPRINCE2 Foundation
DEVOPS-FDevOps Foundation
AGILE-FAgile Foundation
ISO20000ISO/IEC 20000 Foundation

Career Progression

Entry Level

Service Desk Analyst
IT Support Specialist
Junior IT Coordinator

Mid Level

Service Desk Manager
Incident Manager
Change Coordinator
Problem Manager

Senior Level

IT Service Manager
Service Delivery Manager
IT Operations Manager

Executive Level

Head of IT Service Management
Director of IT Operations
Chief Information Officer

Certification Maintenance

Recertification Options:
Take any higher-level ITIL 4 examEarn 60 CPD points through PeopleCert Plus membershipComplete extension modules or practice modulesTransition to ITIL 4 Master certification

How do I study for the ITILFNDV4 Exam?

Practice the ITIL 4 Foundation with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Official Resources

Free Resources

ITIL 4 Foundation Introduction VideoAxelos ITIL 4 Glossary of TermsAxelos ITIL 4 Foundation Study GuideIT Process Wiki

What's changed on this exam?

Upcoming Changes

Q4 2024

ITIL 4 Practice Manager certifications expansion

More specialized certification paths available

Q3 2024

Enhanced digital badges with skill verification

Improved credential verification through blockchain

Technology Coverage

Artificial IntelligenceITIL 4 AI Practice Guide

May appear in future exam updates

Released: 2024-08-01

Cloud ServicesITIL 4 Cloud Module

Cloud concepts integrated into foundation topics

Released: 2023-11-01

Automation ToolsService Automation Practice

Automation principles in 'Optimize and Automate' principle

Released: 2024-02-01

Industry Trends

AI and ML integration becoming standard in ITSM tools
Shift from reactive to predictive service management
Employee experience (EX) gaining equal importance to customer experience (CX)
Hybrid work models driving new service delivery approaches
Zero-trust security models influencing service design
ESG and sustainability becoming core service considerations

Who should take this exam?

Recommended Experience

Basic understanding of IT concepts
Experience working in IT service management environment
Familiarity with business and IT terminology

Experience Level: Beginner

How do I register & what's the exam fee?

Exam Cost	$150 USD
Testing Centers	Pearson VUE, PeopleCert Online Proctoring
Online Proctoring	Available

How long is the certification valid?

Valid For	3 years
Recertification	Take higher-level ITIL certification Earn Continuing Professional Development (CPD) points through PeopleCert Plus membership Complete another course from the same Product Suite Pass any current ITIL exam before renewal date

ITIL 4 Foundation

What's Included

Complete Exam Package

Multiple Exam Modes

Lifetime Updates

Money Back Guarantee

Exam Details

What topics are on the ITILFNDV4 exam?

Understand the key concepts of service management 15%

Service Management Definitions

Key concepts of creating value with services

Key concepts of service relationships

Domain Hands-on Skills

Common Mistakes to Avoid

Understand how the ITIL guiding principles can help an organization adopt and adapt service management 10%

Understand the four dimensions of service management 10%

Understand the purpose and components of the ITIL service value system 10%

Understand the activities of the service value chain, and how they interconnect 10%

Know the purpose and key terms of 15 ITIL practices 20%

Understand 7 ITIL practices in detail 25%

How do I earn the ITIL 4 Foundation certification?

Official Pathway Guidance

Next Steps

Current Level

Alternative Paths

Career Progression

Entry Level

Mid Level

Senior Level

Executive Level

Certification Maintenance

How do I study for the ITILFNDV4 Exam?

Practice the ITIL 4 Foundation with our Exam Simulator

Official Resources

Free Resources

What's changed on this exam?

Upcoming Changes

Technology Coverage

Industry Trends

Who should take this exam?

Recommended Experience

How do I register & what's the exam fee?

How long is the certification valid?

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