ITIL4-PDM Free Sample Questions

A financial services company is implementing a new automated deployment pipeline. The key practice success factor (PSF) is to 'ensure successful deployments'. Which metric provides the most direct and effective measure of this specific PSF?

During the deployment of a new e-commerce feature, a critical performance issue is discovered in the production environment that was not caught in staging. The deployment team needs to revert the system to its last known good state immediately. Which deployment management activity is being executed?

A DevOps team is adopting a blue-green deployment model for its primary customer-facing application. Which of the following are key prerequisites for this model to be successful? (Select TWO)

True or False: The scope of Deployment Management is strictly limited to moving components into the live production environment and does not concern pre-production environments like testing or staging.

A healthcare provider is deploying a major update to its Electronic Health Record (EHR) system. Due to the critical nature of the system and the need for clinicians to be trained on the new interface, the organization decides to deploy the new version to one hospital department at a time over a period of three months. What deployment approach is being used?

An organization's Deployment Management practice has a low maturity level. Deployments are frequently delayed, cause incidents, and require significant manual effort. According to the ITIL 4 maturity model, what is the most logical FIRST step to improve the practice's capability?

A deployment manager is preparing to deploy a new software component provided by a third-party supplier. The supplier has provided the component but no installation instructions or test results. Which ITIL practice is primarily responsible for ensuring that suppliers meet their contractual obligations for providing necessary documentation and support?

**Case Study** A retail company, 'StyleStream', is moving from a monolithic e-commerce platform to a container-based microservices architecture. Their current deployment method involves a monthly 'big bang' release, which causes significant downtime and high risk. The goal is to enable individual development teams to deploy their microservices independently and frequently with zero downtime. The IT leadership team has mandated that the new deployment strategy must support rapid, independent deployments while minimizing the 'blast radius' of any potential failures. The operations team is small and requires a high degree of automation to manage the new, complex environment. They use a CI/CD pipeline built on Jenkins and Ansible, and service configuration information is stored in a CMDB. The Deployment Manager has been tasked with proposing a new deployment model that aligns with these strategic goals. The solution must address how new code is introduced to production, how failures are handled, and how the CMDB is kept accurate during these frequent, automated deployments. Which approach BEST meets StyleStream's requirements?

The Deployment Manager role is being formally established in an organization. What is the PRIMARY responsibility of this role?

A team is designing a deployment plan for a service update. The plan includes steps for pre-deployment checks, deploying the files, configuring the application, and post-deployment testing. According to ITIL, which guiding principle is MOST relevant to ensuring the plan is effective and efficient?