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ITILFND Exam Topics and Domains
ITILFND is organized into 6 weighted domains. Expect to work with Service delivery, Service improvement, Vendor management, Asset tracking, and more.
Fundamental Concepts of Service Management
Service Management Concepts and Definitions
- Understand and explain key concepts of creating value with services
- Describe the nature, use and interaction of the key concepts
- Describe the concepts of organizations, service providers, service consumers, and other stakeholders
ITIL 4 Guiding Principles
The Seven Guiding Principles
- Describe the seven ITIL guiding principles
- Explain how to use the guiding principles individually and as a framework
Four Dimensions of Service Management
The Four Dimensions
- Describe the four dimensions of service management
- Explain how each dimension contributes to value creation
- Understand the importance of balancing all four dimensions
Service Value System
Service Value System Components
- Explain the purpose and components of the ITIL service value system
- Describe the inputs, outputs and purpose of the SVS
Service Value Chain
Service Value Chain Activities
- Describe the interconnected nature of the service value chain
- Explain the purpose and key inputs/outputs of each value chain activity
ITIL 4 Practices
General Management Practices (Awareness Level)
- Recall the purpose of each general management practice
- Understand the basic concepts and application
Service Management Practices (Detailed Understanding)
- Explain the purpose, key concepts, and activities of each practice
- Understand how practices contribute to the service value chain
- Know the key roles and responsibilities within each practice
Technical Management Practices (Awareness Level)
- Recall the purpose of technical management practices
- Understand their role in service management
How do I earn this certification?
Passing ITILFND earns the ITIL 4 Foundation certification. It sits in the IT Service Management track.
- PRINCE2-F - PRINCE2 FoundationComplementary project management skills
- COBIT-F - COBIT Foundation IT governance and control framework
- DEVOPS-F - DevOps Foundation Modern IT delivery practices
- AGILE-F - Agile FoundationAgile service management
Practice with Precision
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How to study for this exam?
The most effective way to prepare for ITILFND is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
- ACTIVE
- Last content update: 2023-01-01
- Announcement date: 2023-01-01
- Artificial Intelligence for IT Operations (AIOps) 2024 Standards Increasing focus on automation in practices • Release date: 2024-01-01
- Site Reliability Engineering (SRE) Current Complementary practices being integrated • Release date: 2023-06-01
- Platform Engineering Emerging Future exam updates may include platform concepts • Release date: 2024-01-01
Who should take this exam?
This exam is typically taken by IT professionals beginning their ITIL journey and Individuals working in IT service management.
- Basic understanding of IT and digital services
- Familiarity with IT service delivery concepts
- Understanding of business and IT alignment