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Exam Information
Official specifications published by Microsoft
Exam Format
45 min
40
700
Fundamentals
Registration
$99 USD
Pearson VUE or online proctoring
English, Japanese, Chinese (Simplified), Korean +9 more
Validity
No expiration
Fundamentals certifications do not expire; Can pursue role-based certifications
MB-910 Exam Topics and Domains
MB-910 is organized into 5 weighted domains. Expect to work with Microsoft 365 Copilot, Power BI, Azure Data Lake, Azure IoT Hub, and more.
1
Describe Dynamics 365 Customer Insights
15%
Explore Customer Insights - Journeys
Customer Insights - Journeys Use Cases
- Describe use cases for Customer Insights - Journeys
- Describe lead generation and qualification
- Describe use cases for marketing forms
- Describe how to target customers by using segments
- Describe email marketing
- Describe customer journeys
- Describe event management features and capabilities
- Describe how to use Microsoft 365 Copilot with Customer Insights - Journeys
Describe Customer Insights - Data
Customer Insights - Data Capabilities
- Describe use cases of and capabilities for Customer Insights – Data
- Describe unified customer profiles
- Describe measures, segments, and predictions
2
Describe Dynamics 365 Sales
20%
Explore Sales
Sales Process Management
- Describe use cases for Sales
- Describe leads and the process for qualifying leads
- Describe the opportunity management process
- Describe the quote lifecycle
- Describe the order management and invoice management processes
- Describe use cases for guided selling including business process flows
- Describe the product catalog, prices list, and unit groups
- Describe Microsoft 365 Copilot in Sales
- Describe the Sales accelerator
Describe Sales capabilities and related apps
Sales Analytics and Mobile
- Describe sales pipeline and forecasting concepts
- Describe use cases for and capabilities of Sales Insights features
- Describe use cases for and capabilities of LinkedIn Sales Insights
- Describe use cases for the Dynamics 365 Sales mobile app
- Describe Microsoft 365 Copilot for Sales
3
Describe Dynamics 365 Customer Service
20%
Explore Customer Service
Customer Service Fundamentals
- Describe use cases for Customer Service
- Describe the functionality for workload management, including cases, basic routing rulesets (basic queues), Unified Routing, and the inbox for agents
- Describe knowledge management in Customer Service
- Describe the case lifecycle including service-level agreements (SLAs) and entitlements
- Describe use cases for Copilot in Customer Service
Describe Customer Service capabilities and related apps
Omnichannel and Analytics
- Describe Omnichannel for Customer Service
- Describe reporting and data visualization options in Customer Service
- Describe use cases for agent productivity tools
4
Describe Dynamics 365 Field Service
15%
Explore Field Service
Field Service Operations
- Describe use cases for Field Service
- Describe the work order lifecycle
- Describe inspections in Field Service
- Describe the Field Service mobile app
- Describe use cases of Copilot in Field Service
Describe capabilities related to Field Service
Resource and Asset Management
- Describe resource management and scheduling processes
- Describe asset management and customer assets
- Describe Connected Field Service for Dynamics 365
5
Explore the core capabilities of customer engagement apps in Dynamics 365
15%
Describe the foundations of customer engagement apps
Platform Foundations
- Describe customer engagement apps
- Describe Microsoft Power Platform as it relates to customer engagement apps
- Describe Microsoft Dataverse as the foundation for customer engagement apps
- Navigate to and within customer engagement apps
- Describe capabilities of Microsoft 365 Copilot in the Dynamics 365 customer engagement apps
Describe shared activities and integration options
Shared Features and Integrations
- Describe customers and activities
- Describe search options and filter criteria
- Describe reporting capabilities including dashboards, charts, and views
- Describe Microsoft Teams integration
- Describe Microsoft Outlook integration
- Describe Microsoft Excel and Word integration
- Describe Microsoft SharePoint integration
How do I earn this certification?
Passing MB-910 earns the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification.
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for MB-910.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2024-12-17
- Announcement date: 2024-11-18
Updates
- Microsoft 365 Copilot GA Now explicitly tested across all domains • Release date: 2024-11-01
- Unified Routing 2.0 Replaces basic queues in many scenarios • Release date: 2024-09-01
- Customer Insights - Journeys Latest Replaces legacy Marketing app references • Release date: 2024-07-01
Who should take this exam?
This exam is typically taken by IT professionals and Business stakeholders.
- Basic understanding of customer engagement concepts
- Familiarity with business applications
- Basic knowledge of cloud computing concepts
- Understanding of CRM principles