Question 1
Q1A project manager is leading a hybrid project with team members distributed across three different time zones. Recently, conflicts have arisen regarding the interpretation of the 'Definition of Done' for sprint deliverables, leading to friction between the development team and the quality assurance team. As a servant leader, what is the best approach to manage this conflict?
Show answer & explanation
Correct answer: B
The optimal approach for a servant leader managing a hybrid team is to facilitate collaboration. By bringing the development and QA teams together to mutually agree on the Definition of Done, the project manager fosters ownership, resolves the root cause of the conflict, and builds team cohesion. Directives (Option A) undermine self-organization. Escalation (Option C) avoids the project manager's responsibility to manage team conflict. Separating the teams (Option D) treats the symptom, not the cause.