Question 1
Q1A mature product with a stable user base is experiencing a gradual decline in customer satisfaction. The Scrum Team's velocity is consistent, and they are delivering features as planned. Evidence-Based Management (EBM) metrics show high Current Value (CV) but increasing Time to Market (T2M) and a low Ability to Innovate (A2I) due to mounting technical debt. Which of the following is the most effective first step for the Product Owner to take?
Show answer & explanation
Correct answer: C
The EBM metrics point to a core problem: low Ability to Innovate (A2I) and high Time to Market (T2M) caused by technical debt. This directly impacts the team's ability to respond to declining satisfaction. Addressing the root cause (technical debt) is the most strategic long-term action. By improving A2I, the team can deliver value more effectively in the future. Prioritizing new features without addressing the underlying issue will only exacerbate the problem, and a marketing campaign doesn't solve the product's deficiencies.