EXIN SIAM Foundation Free Sample Questions

change management

incident management

project management

service level management

ease of adding and removing business requirements

ease of adding and removing data dictionaries

ease of adding and removing service providers

ease of adding and removing SLA’s

design processes

implement processes

manage processes

complexity

data and information

ownership of the end-to-end process

toolset

aligning contractual requirements with the new SIAM model

balancing the level of control against expected benefits

the customer does not get what they expect

understanding the expected benefits and costs

business relationship management

incident management

service level management

supplier management

customer organization access to data may be reduced

duplication of roles and activities and micro-management

reduction in the successful deployment of service patches and releases

SIAM transition measures of success are not understood

business relationship management, change and release management, and incident management

monitoring and measuring, incident management, and availability management

portfolio management, business relationship management, and problem management

problem management, change and release management, and monitoring and measuring

Discovery and Strategy

Implement

Plan and Build

Run and Improve

designing and implementing end-to-end security management

documenting the expected benefits

implementing clear policies for data, tooling and processes

regularly reviewing reports to confirm they are still fit for purpose