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Q1

Which process ensures that service performance meets agreed requirements?

Q2

What is a practice associated with creating a tooling strategy?

Q3

What is an objective of the Run and Improve stage of the SIAM roadmap?

Q4

Which set of common process considerations includes understanding how compliance and assurance will be managed?

Q5

What is the challenge of a legacy contract not being fit for purpose?

Q6

Which process manages escalations regarding the performance of a service provider?

Q7

What generally results from a lack of trust between the customer organization and the service integrator?

Q8

Which processes are strongly related to event management?

Q9

During what stage of the SIAM roadmap should the customer organization first consider how it will balance the level of control it wants to have or delegate to the service integrator?

Q10

What is a mitigation for the risk of ineffective data segregation?