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Apple Device Support Exam Free Sample Questions

Description

Covers MDM profiles and enrollment, Apple Account, iCloud and Continuity, macOS recovery, backup and restore, passkeys and authentication, Wi-Fi networking, privacy settings, and software updates.

12 free sample questions135 in the full practice test

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SUP-2026-ENU Sample Questions

  1. Question 1

    Advanced

    Mobile Device Management · MDM and Setup Assistant

    A deployment specialist is configuring Automated Device Enrollment for a fleet of 500 new Mac computers. The MDM administrator configures the Setup Assistant payload to skip the Location Services screen. When the end-users unbox and start up their managed Mac computers, what happens regarding Location Services?

    flowchart TD A[Mac Unboxed] --> B[Connect to Wi-Fi] B --> C[Reach out to Apple Activation Servers] C --> D[Assign to MDM] D --> E{Setup Assistant Payload} E -->|Skips Location Services| F[?]
    Answer and explanation

    Correct answer: B

    When an MDM solution configures Setup Assistant to skip the Location Services screen, the user cannot configure Location Services during the initial setup process, and it defaults to off. However, the user can turn on Location Services later in System Settings > Privacy & Security, unless a separate MDM payload restricts this action. The other options incorrectly state that it is permanently disabled, automatically enabled, or still prompts the user.

  2. Question 2

    IntermediateMultiple answers

    Mobile Device Management · MDM Enrollment Troubleshooting

    A user brings their personal iPhone to the IT help desk because they are leaving the company. The device was enrolled in the organization's MDM using User Enrollment. If the IT administrator unenrolls the device from the MDM, which TWO of the following will be removed from the user's iPhone? (Select TWO)

    Answer and explanation

    Correct answers: B, D

    When a device is unenrolled from MDM, especially in a BYOD (User Enrollment) scenario, all managed apps, managed certificates, and configuration profiles distributed by the MDM are automatically removed. This ensures corporate data is wiped. Personal data, such as personal iCloud backups and personal photos, remains untouched on the device.

  3. Question 3

    Beginner

    Mobile Device Management · MDM Configuration Profiles

    You are assisting a remote user who is experiencing issues accessing internal company resources. You suspect the Mac is not properly enrolled in the organization's MDM. Where can the user look in System Information to quickly verify if the Mac is managed by an MDM solution?

    Answer and explanation

    Correct answer: B

    In macOS, you can verify if a Mac is enrolled in an MDM solution by opening System Information, expanding the Software section, and selecting Managed Client. If the Mac is managed, this section will display details about the MDM enrollment. The other sections listed do not contain MDM enrollment status.

  4. Question 4

    Intermediate

    Mobile Device Management · MDM Configuration Profiles

    An organization uses an MDM solution to distribute a Wi-Fi payload configured for WPA3 Enterprise to all employee iPhones. A user manually removes the Wi-Fi profile from their device. What is the immediate consequence of this action?

    Answer and explanation

    Correct answer: B

    When a user manually removes a configuration profile that contains a Wi-Fi payload, the device instantly loses the settings required to connect to that network (such as the WPA3 Enterprise certificate and credentials). The device will drop the connection. It does not unenroll the device entirely unless the enrollment profile itself is removed.

  5. Question 5

    Intermediate

    Mobile Device Management · MDM Configuration Profiles

    True or False: If an organization uses Automated Device Enrollment (ADE) to enroll a Mac into their MDM solution, the MDM administrator can configure the enrollment profile to prevent the user from removing the MDM profile.

    Answer and explanation

    Correct answer: A

    True. One of the primary benefits of Automated Device Enrollment (ADE) via Apple Business Manager or Apple School Manager is that the MDM administrator can make the MDM profile non-removable by the end user. This ensures the device remains managed and compliant with corporate policies.

  6. Question 6

    Advanced

    Mobile Device Management · MDM and Setup Assistant

    To successfully deploy devices using Automated Device Enrollment (ADE), an organization must link their MDM server to Apple Business Manager or Apple School Manager using a secure token. This process relies on the device's unique ___________ being registered in the portal.

    Answer and explanation

    Correct answer: B

    Automated Device Enrollment (ADE) requires the device's Serial Number to be registered in Apple Business Manager or Apple School Manager. When the device activates, Apple's servers check the serial number and direct the device to the organization's linked MDM server.

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