Apple Device Support Exam Practice Test

• Describe the difference between a Managed Apple Account and a personal Apple Account
• Describe how Apple devices provide data privacy and data security when users sign in with both a Managed Apple Account and a personal Apple Account

List and describe iCloud features and services

Describe Continuity features that are available on Apple devices, and identify the requirements to use them

• Describe system startup, restore, and recovery options that are available in macOS Recovery
• Describe the different boot modes for a Mac with Apple silicon
• Resolve system startup, restore, and recovery issues on a Mac with Apple silicon using macOS Recovery

Troubleshoot issues while you set up iPhone or iPad

• Identify iPhone and iPad content, data, and settings not included in an iCloud, Mac, or Apple Configurator for Mac backup
• Troubleshoot issues while you back up iPhone or iPad to iCloud, Mac, or Apple Configurator for Mac
• Restore iPhone or iPad to factory settings using the device itself, a Mac, or Apple Configurator
• Restore iPhone or iPad using recovery mode

Manage profiles in Safari on Mac

Create and use passkeys on Apple devices

Reset a user account password on Mac using an administrator account

• Identify which accessibility features are available on Apple devices
• Explain how to quickly turn accessibility features on and off on Apple devices
• Describe how accessibility features on Apple devices support users' vision, mobility, hearing, speech, and cognitive needs

• Identify common Wi-Fi network types: public or open networks, private or secured networks, and captive or subscription networks
• Identify the Wi-Fi authentication and encryption protocols that Apple devices support
• Explain why Apple devices use a different MAC address with each Wi-Fi network
• Stop or resume using a private address with a specific Wi-Fi network on iPhone and iPad devices
• Configure advanced Wi-Fi network settings on Apple devices

• Manage Network settings on Mac
• Explain the purpose of changing the network service order on Mac

• Troubleshoot Wi-Fi network configurations and connections on Apple devices
• Analyze a Mac computer's Wi-Fi network connection to the internet using wireless diagnostics

Troubleshoot issues with connecting to Personal Hotspot

• Manage Privacy & Security settings
• Manage settings to share content and services
• Manage Location Services and app location access
• Reset all or specific privacy database permissions using the tccutil command in Terminal

• Describe how System Integrity Protection in macOS protects specific critical file system locations
• Describe Rapid Security Response and how MDM can manage it on Apple devices

• Update iOS, iPadOS, or macOS
• Manage automatic software updates on Apple devices
• Troubleshoot issues while updating iOS, iPadOS, or macOS

Troubleshoot unresponsive apps on Apple devices

• Share content between Apple devices using AirDrop
• Troubleshoot AirDrop settings and functions on Apple devices

Manage storage space on Mac

Diagnose macOS startup, installation, and recovery issues by viewing recovery logs

• Capture and submit logs using sysdiagnose on Apple devices
• Locate the sysdiagnose log file on iPhone and iPad devices

View a system report on Mac to identify and troubleshoot hardware issues

• Describe what Activity Monitor does and when you would use it
• Run system diagnostics reports in Activity Monitor
• Close unresponsive apps and processes using Activity Monitor

• Describe what Console does and when you would use it
• Identify issues on Mac using Console error, hang, and crash messages