Apple macOS Support Essentials

9L0-3023

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9L0-3023 - 1 item(s)

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Question Types
Multiple choiceFill in the blankDiagramsCase studies

What's Included

183
Practice Questions
1
Exam Versions
Languages
Translation Beta
Sep 1, 2024
Release Date
Oct 18, 2025Last Updated

Complete Exam Package

183 9L0-3023 practice questions with detailed explanations

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Study Mode, Timed Practice, and Flashcard Review

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Exam Details

Duration120 min
Passing Score84%
LevelProfessional
TestingPearson VUE
Valid For2 years
Release DateSep 1, 2024
Exam Cost$149

What topics are on the 9L0-3023 exam?

1

Apple Device Fundamentals 15%

1.1
Apple Hardware Overview
2 subtopics
1.1.1Mac Hardware
1.1.2iOS and iPadOS Hardware
Learning Objectives
  • Identify Apple device hardware components and specifications
  • Understand differences between device models
  • Troubleshoot basic hardware issues
1.2
Operating Systems
2 subtopics
1.2.1macOS Sequoia
1.2.2iOS 18 and iPadOS 18
Learning Objectives
  • Navigate and configure Apple operating systems
  • Perform system installations and updates
  • Use recovery and reset options
Domain Hands-on Skills
Device setupSystem configurationBasic troubleshooting
Common Mistakes to Avoid
  • Confusing Intel and Apple Silicon procedures
  • Incorrect recovery methods
2

Apple Account and iCloud 20%

3

Mobile Device Management (MDM) 25%

4

Networking and Connectivity 15%

5

Troubleshooting and Support 25%

How do I earn the Apple macOS Support Essentials certification?

Official Pathway Guidance

Track: IT Support and Management

Next Steps

  • DEP-2025Apple Deployment and Management

Alternative Paths

  • ACiTApple Certified iOS Technician
  • ACTCApple Certified Technical Coordinator

Certification Maintenance

  • Recertification Options:
    Pass the updated exam for new OS versionsComplete Apple continuing education coursesEarn the next level certification (ACITP)

How do I study for the 9L0-3023 Exam?

Practice the Apple macOS Support Essentials with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Official Resources

Apple Device Support TutorialsApple Device Support Exam Preparation Guide

Learn more about this exam

Apple Certified Support Professional Training 2025UdemyApple Device Support Exam FlashcardsBrainscape

What's changed on this exam?

Status: ACTIVE

Technology Coverage

iOS 1818.0

Core exam content updated

Released: 2024-09-16
macOS Sequoia15.0

Major exam topic area

Released: 2024-09-16
Apple Business Manager2.0

Enhanced MDM features heavily tested

Released: 2024-06-01

Industry Trends

Who should take this exam?

Recommended Experience

  • Basic understanding of Apple devices
  • Experience supporting Mac, iPhone, and iPad
  • Familiarity with MDM concepts
  • 30-60 hours of hands-on practice

Experience Level: Intermediate

How do I register & what's the exam fee?

Exam Cost$149 USD
Testing CentersPearson VUE
Online ProctoringAvailable

How long is the certification valid?

Valid For2 years
Recertification
  • Pass the updated exam for current OS versions
  • Complete continuing education requirements

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