Apple Device Support Practice Exam

Describe the difference between a Managed Apple Account and a personal Apple Account

Describe how Apple devices provide data privacy and security when users sign in with a Managed Apple Account and a personal Apple Account

List and describe iCloud features and services

Describe the Continuity features available on Apple devices and identify the requirements to use them

Describe the startup, restore, and recovery options available in macOS Recovery

Troubleshoot issues while setting up iPhone or iPad

Identify iPhone and iPad content, data, and settings not included in an iCloud, Mac, or Apple Configurator for Mac backup

Troubleshoot issues when backing up iPhone or iPad to iCloud, Mac, or Apple Configurator for Mac

Restore iPhone or iPad to factory settings using the device, a Mac, or Apple Configurator

Describe the different boot modes for a Mac with Apple silicon

Restore iPhone or iPad using recovery mode

Resolve startup, restore, and system recovery issues on a Mac with Apple silicon using macOS Recovery

Manage Safari profiles on Mac

Create and use passkeys on Apple devices

Reset the password for a user account on Mac using an administrator account

Identify which accessibility features are available on Apple devices

Explain how to quickly turn on and off accessibility features on Apple devices

Describe how accessibility features on Apple devices help people with vision, mobility, hearing, speech, and cognitive needs

Identify common types of Wi-Fi networks: public or open networks, private or secure networks, and captive or subscription networks

Identify Wi-Fi authentication and encryption protocols supported by Apple devices

Explain why Apple devices use a different MAC address with each Wi-Fi network

Stop or resume using a private address with a specific Wi-Fi network on iPhone and iPad devices

Configure advanced Wi-Fi network settings on Apple devices

Manage network settings on Mac

Explain the purpose of changing the network service order on Mac

Troubleshoot Wi-Fi network configuration and connections on Apple devices

Analyze a Mac computer's Wi-Fi network connection to the internet using Wireless Diagnostics

Troubleshoot issues connecting to Personal Hotspot

Manage privacy and security settings

Manage settings for sharing content and services

Manage Location Services and app access to location

Reset all privacy-specific database permissions using the tccutil command in Terminal

Describe how System Integrity Protection in macOS protects specific critical file system locations

Describe Rapid Security Response and how MDM can manage it on Apple devices

Update iOS, iPadOS, or macOS

Manage automatic software updates on Apple devices

Troubleshoot issues when updating iOS, iPadOS, or macOS

Troubleshoot unresponsive apps on Apple devices

Share content between Apple devices using AirDrop

Troubleshoot AirDrop settings and features on Apple devices

Manage storage space on Mac

Diagnose macOS startup, installation, and recovery issues by viewing recovery logs

Capture and send logs using sysdiagnose on Apple devices

Locate the sysdiagnose log file on iPhone and iPad devices

View a system report on Mac to identify and troubleshoot hardware issues

Describe what Activity Monitor does and when it would be used

Run system diagnostic reports in Activity Monitor

Quit unresponsive apps and processes using Activity Monitor

Describe what Console does and when it would be used

Identify issues on Mac using Console error, hang, and crash messages