Salesforce Certified Platform Administrator II Free Sample Questions

Description

Covers advanced record and field access, territory management, debug logs and audit trails, Sales and Service Cloud configuration, data quality, metadata migration, and automation.

20 free sample questions200 in the full practice test Other version: Plat-Admn-301(150)

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certified-advanced-administrator Sample Questions

  1. Question 1

    Intermediate

    Security and Access · Sharing Rules

    A financial services firm, Apex Wealth Management, has a strict data access policy. The Opportunity object's Organization-Wide Default is set to Private. A junior analyst, part of a public group named 'Research Team', needs to see all Opportunities owned by VPs in the 'East' role, but only if the Opportunity 'Stage' is 'Prospecting' or 'Qualification'. VPs in the 'East' role are all subordinate to the 'SVP, East Coast' role in the hierarchy. How should the administrator configure this access without granting overly broad permissions?

    Answer and explanation

    Correct answer: C

    This is the most precise solution. A criteria-based sharing rule allows the administrator to define access based on record attributes (the Stage field) and share them with a specific group of users (the public group). This meets the requirement exactly without relying on the role hierarchy or sharing all records owned by the VPs regardless of stage.

  2. Question 2

    IntermediateMultiple answers

    Auditing and Monitoring · Setup Audit Trail and Field History Tracking

    The audit team at a healthcare provider needs to track specific changes within their Salesforce org for compliance reasons. They are particularly interested in when custom fields are created on the Patient object and when Permission Sets are modified. The team needs a downloadable log of these changes from the last 90 days. Which two tools or features should the administrator use to meet these requirements? (Select TWO)

    Answer and explanation

    Correct answers: B, D

    The Setup Audit Trail is the primary tool for tracking metadata changes, such as the creation of custom fields and modifications to Permission Sets. It logs these administrative actions automatically.

    The Setup Audit Trail provides a feature to download the history for the last 180 days as a CSV file, which directly meets the requirement for a downloadable log covering the last 90 days.

  3. Question 3

    Intermediate

    Extending Custom Objects and Applications · Master-Detail Relationships

    A manufacturing company uses a custom object, 'Equipment', which has a master-detail relationship to the standard Account object. The company wants to display the total number of 'Active' Equipment records on the Account page layout. A new administrator attempts to create a Roll-Up Summary Field on the Account object but finds that 'Equipment' is not available as an option for the summarized object. What is the most likely cause of this issue?

    Answer and explanation

    Correct answer: B

    Roll-Up Summary Fields can only be created on the master side of a master-detail relationship. If the Equipment object is not available to be summarized on the Account, it strongly indicates the relationship is a Lookup. A lookup relationship does not support roll-up summaries.

  4. Question 4

    Intermediate

    Sales Cloud Applications · Quotes and Opportunities

    A sales manager reports that when their team syncs a Quote with an Opportunity, the Opportunity's total amount is not updating correctly. The Opportunity has multiple products, and the Quote was created from it, but one of the products on the Quote has a different quantity than the corresponding Opportunity Product. Which action will resolve the discrepancy upon syncing the Quote?

    Answer and explanation

    Correct answer: A

    When a Quote is synced with an Opportunity, the Quote's list of line items becomes the authoritative source. The existing Opportunity Products are replaced by the Quote Line Items from the syncing Quote. This ensures the Opportunity accurately reflects the details of the official quote being presented to the customer.

  5. Question 5

    Intermediate

    Service Cloud Applications · Salesforce Knowledge Visibility

    A support team uses Salesforce Knowledge to deflect common customer issues. The support manager wants to ensure that only validated, high-quality articles are visible to customers in the public knowledge base, while draft and internal-only articles are visible to support agents. Which combination of features should the administrator use to configure this visibility model?

    Answer and explanation

    Correct answer: D

    This is the correct approach. Data Categories can be used to control which user profiles can see which articles. Furthermore, an administrator can control an article's visibility by channel (Internal App, Customer, Partner, Public Knowledge Base). By marking an article for the 'Internal App' channel only, it remains hidden from customers, while publishing it to the 'Public Knowledge Base' channel makes it visible externally.

  6. Question 6

    Intermediate

    Data Management · Duplicate Management

    A marketing team frequently imports lead lists from trade shows. They report a high number of duplicate records being created, which is affecting reporting accuracy. The administrator needs to configure a solution that alerts users to potential duplicates when creating a lead manually and prevents duplicates from being created via the Data Import Wizard. What should the administrator configure?

    Answer and explanation

    Correct answer: B

    This is the standard Salesforce solution. A Matching Rule defines how duplicates are identified (e.g., based on email and name). A Duplicate Rule then uses the matching rule to specify what happens when a duplicate is detected, such as alerting the user or blocking the record creation. Duplicate rules can be configured to apply to different operations, including manual creation and imports.

  7. Question 7

    Intermediate

    Process Automation · Process Builder Scheduled Actions

    True or False: In a Process Builder process that is configured to evaluate a record when it's created, any scheduled actions are automatically removed from the queue if the record is subsequently edited and no longer meets the criteria.

    Answer and explanation

    Correct answer: B

    This statement is false. If a process is configured to run only when a record is created, its scheduled actions will remain in the queue even if the record is later edited to no longer meet the criteria. To have the system re-evaluate the criteria and potentially remove the scheduled action, the process must be configured to run when a record is 'created or edited'.

  8. Question 8

    Intermediate

    Change Management · Change Sets

    A development team is preparing to deploy a new feature from a Developer Pro sandbox to a Partial Copy sandbox for UAT. The feature includes a new custom object, several Apex classes, and a new custom field on the standard Account object. The administrator is using a change set for the deployment. After uploading the outbound change set, the deployment to the Partial Copy sandbox fails. What is a likely reason for the failure?

    Answer and explanation

    Correct answer: C

    When deploying Apex code to a sandbox or production environment, Salesforce runs all Apex tests in the target org. The deployment will fail if the overall code coverage in the target org, including the new code, is less than 75%. This is a common cause for deployment failures involving Apex.

  9. Question 9

    Intermediate

    Analytics, Reports and Dashboards · Joined Reports

    A marketing manager needs a single view that shows all Campaign records that have no Campaign Members, alongside a list of all Lead records that have an empty 'Company' field. The data from these two distinct queries needs to be displayed in separate blocks on one report screen. Which reporting tool should the administrator use to fulfill this requirement?

    Answer and explanation

    Correct answer: C

    Joined Reports are specifically designed to display data from different report types in separate blocks within a single report. This scenario requires one block for a Campaign report (using a cross-filter) and a second block for a Lead report. Only a Joined Report can combine these unrelated data sets into one view.

  10. Question 10

    Advanced

    Content Management · Salesforce Content Permissions

    The legal department at a large enterprise wants to control access to sensitive contract documents stored in Salesforce Content. They require that only members of the 'Legal Team' public group can access the 'Corporate Contracts' library, and within that library, only users with the 'Contract Manager' custom profile should be able to delete content. How should the administrator configure these permissions?

    Answer and explanation

    Correct answer: C

    Salesforce Content uses a specific permission model based on library membership. The administrator should first add the 'Legal Team' to the library. Then, to grant specific delete rights, they must create a custom library permission that includes the 'Delete Content' privilege. This custom permission can then be assigned to the specific Contract Manager users within that library, while other legal team members get a more restrictive permission (like Author or Viewer).

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