Question 1
A global B2B software company is implementing Eloqua and integrating it with their Salesforce CRM. The marketing team in Eloqua is responsible for enriching contact data, while the sales team in Salesforce is the authority on account-level data. During initial testing, it was discovered that when a sales representative updates an account's industry in Salesforce, the change is overwritten by older data from Eloqua during the next sync. An implementation consultant is tasked with resolving this data conflict while ensuring marketing can still update other non-authoritative fields. Which configuration in the CRM integration settings is the optimal solution?
Answer and explanation
Correct answer: C
This is the most precise and correct solution. Field-level data priority allows for granular control over which system is the source of truth for specific data points. By setting the 'Industry' field's priority to Salesforce, any updates made in the CRM will be preserved. Setting the default priority for other fields to Eloqua meets the requirement for the marketing team to manage and enrich other contact data without conflict. A global setting would be too broad, and an outbound data rule would prevent necessary data flow without addressing the overwrite issue.