Implementing Cisco Advanced Call Control On-Premises (CLACC) Free Sample Questions

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  1. Question 1

    A financial services company is deploying Cisco Unified Mobility (Single Number Reach) for its executives. A key security requirement is that when an executive rejects a call on their mobile device, the call must immediately stop ringing on their desk phone and proceed to the corporate voicemail. Which setting is essential to configure on the Remote Destination Profile to meet this requirement?

    Answer and explanation

    Correct answer: D

    The key to this functionality is enabling the 'Advertised to mobile phone' option for the Voicemail Calling Party Transformation CSS within the Remote Destination Profile. This feature, often called 'Reverse MWI' or similar, allows the mobile network to signal back to CUCM when a call is rejected or sent to the mobile voicemail, which in turn allows CUCM to redirect the call immediately to the corporate voicemail system. The other options are related to different aspects of Unified Mobility but do not control this specific call rejection behavior.

  2. Question 2

    A unified communications engineer is troubleshooting a new SIP trunk on a Cisco Unified Border Element (CUBE) connecting to a cloud provider. The provider requires the P-Asserted-Identity (PAI) header to be present for call authentication, but the Cisco UCM does not send it by default. The engineer decides to use a SIP Profile to add the PAI header. Which SIP Profile configuration snippet correctly copies the 'From' header URI to a new PAI header?

    Answer and explanation

    Correct answer: D

    The correct syntax to copy the URI from the 'From' header to a new P-Asserted-Identity header is request INVITE sip-header P-Asserted-Identity add "P-Asserted-Identity: ". The special token @@ is a variable that represents the URI from the From/To header (depending on context). The other options use incorrect syntax or commands. uas-header and header-passing are not the correct keywords for adding a new header based on an existing one, and the first option attempts to add a literal string rather than copying the dynamic value.

  3. Question 3

    A hospital is implementing Extension Mobility across multiple UCM clusters located in different cities using EMCC. A doctor logs into a phone in City B, which is managed by Cluster B. The doctor's home cluster is Cluster A in City A. When the doctor makes an emergency PSTN call, which Calling Search Space (CSS) is used to route the call, and from which device pool is the media resource for Music On Hold (MOH) allocated?

    Answer and explanation

    Correct answer: A

    In an EMCC environment, call routing logic (CSS) is taken from the user's home cluster configuration, specifically from their User Device Profile. This ensures consistent dialing behavior regardless of location. However, media resources like MOH, conference bridges, and transcoders are allocated from the device pool of the visiting phone to ensure media stays as local as possible and to conserve WAN bandwidth.

  4. Question 4

    During a SIP early media scenario, a call from a Cisco IP Phone to the PSTN via a CUBE fails intermittently. Analysis of SIP traces shows that for failed calls, the PSTN switch sends a 183 Session Progress message with SDP, but the CUBE does not forward it to the UCM. Instead, it waits and eventually times out. Successful calls proceed without a 183 message. What configuration on the outbound SIP dial-peer of the CUBE is required to reliably handle this early media scenario?

    Answer and explanation

    Correct answer: B

    The voice-class sip rel1xx supported command enables support for reliable provisional responses (PRACK), which is defined in RFC 3262. When a 183 Session Progress with SDP is received, it is considered a provisional response that must be acknowledged reliably with a PRACK message. By enabling rel1xx supported, the CUBE indicates it can handle such responses, ensuring the 183 is processed and forwarded correctly, thus establishing early media. require 100rel would make PRACK mandatory, which could cause failures if the other end doesn't support it. The other two options are incorrect commands for this purpose.

  5. Question 5

    Multiple answers

    A company has two UCM clusters, one in North America (NA) and one in Europe (EU), connected via an SIP trunk. They have implemented ILS and Global Dial Plan Replication (GDPR) to share URI dialing information. An EU user tries to call an NA user's URI, but the call fails. A trace reveals that the EU cluster is not aware of the NA user's URI. Which two of the following are potential reasons for this failure? (Select TWO)

    Answer and explanation

    Correct answers: A, B

  6. Question 6

    A network administrator is configuring a SIP SRST gateway for a branch office. The goal is to preserve as much phone functionality as possible during a WAN outage. Which configuration command is essential to allow SIP phones to re-register to the SRST gateway and maintain basic calling capabilities?

    Answer and explanation

    Correct answer: B

    The voice service voip command enters the configuration mode where SIP-specific parameters, including SRST functionality, are defined. Within this mode, the sip command is used, followed by registrar server to enable the gateway to act as a SIP registrar during a WAN failure. The call-manager-fallback command is used for SCCP (Skinny) SRST, not SIP SRST. voice class and dial-peer voice are used for call routing and policy, but they do not enable the core SIP registrar function for SRST.

  7. Question 7

    True or False: When configuring Standard Local Route Group (SLRG) in Cisco UCM, the route group selected for local calls is determined by the Device Pool assigned to the originating device, not by the route pattern's configuration.

    Answer and explanation

    Correct answer: A

    This statement is True. The purpose of the Standard Local Route Group is to simplify dial plan administration. A generic route pattern is created that points to the 'Standard Local Route Group' as its destination. The actual gateway or route list used for the call is then determined by the 'Local Route Group' setting within the Device Pool of the phone that placed the call. This allows a single route pattern to be used for local calls across multiple sites.

  8. Question 8

    A call center is experiencing issues where calls are dropped when an agent attempts a blind transfer to an external number through a CUBE. Call traces show the CUBE sends a SIP REFER message to the UCM, which UCM rejects. The call is between a PSTN caller and a SIP agent phone. What is the most likely cause of this transfer failure?

    Answer and explanation

    Correct answer: B

    The allow-connections sip to sip command is crucial for enabling CUBE to handle mid-call signaling changes, including call transfers initiated by a SIP REFER message. Without this global configuration command, the CUBE will not process the REFER message correctly and cannot broker the new call leg required for the transfer, causing it to fail. The other options are less likely; UCM typically accepts in-dialog REFERs, MTP is for DTMF/codec issues, and the SIP profile setting is for a different purpose.

  9. Question 9

    A retail company is using Cisco UCM's native call queuing feature for its customer service line. During peak hours, all agents are busy, and callers are placed in a queue. The requirement is that if a caller has been in the queue for more than 5 minutes, their call should be routed to an external answering service. Which set of configuration items is needed to achieve this?

    Answer and explanation

    Correct answer: C

    The correct configuration requires three main components. First, the Hunt Pilot must have call queuing enabled. Second, this Hunt Pilot must point to a Hunt List which contains the Line Group of agents. Crucially, the overflow logic is configured on the Hunt Pilot itself. You must set the 'Maximum Wait Time in Queue' to 300 seconds (5 minutes) and then specify the overflow destination (a route pattern for the answering service) in the 'Destination when max wait time is exceeded' field. Overflow settings are not configured on the Line Group or Hunt List.

  10. Question 10

    A collaboration engineer needs to implement toll fraud prevention on a CUBE that connects to a public SIP trunk provider. The provider uses a large, undefined range of IP addresses for signaling. The engineer wants to ensure that only legitimate calls from the UCM are allowed to be routed out the SIP trunk. Which method provides the most effective security in this scenario?

    graph TD UCM[Cisco UCM Cluster] -- SIP --> CUBE[Cisco CUBE] CUBE -- SIP --> Internet((Internet)) Internet --> ITSP[ITSP Cloud]

    Answer and explanation

    Correct answer: C

    The most effective method is to create an IP address trusted list containing the signaling sources you explicitly trust, which in this case are the Cisco UCM servers. By applying this trusted list to the voice service voip configuration, the CUBE will only accept call setup requests from these specified IPs, effectively preventing unauthorized systems from hijacking the CUBE to make fraudulent calls. An external ACL is difficult to manage if the provider's IPs change, and translation rules can be bypassed. Binding the dial peer is good practice but the trusted list provides the core security against unauthorized origination.

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