3304 Free Sample Questions

Which set of Vector Directory Number (VDN)ZVector types are used for multi-site Best Service Routing (BSR)?

What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center Elite? (Choose three.)

A customer wants the ability to request unavailable agents for a specific skill, and have those agents be made available to take calls? What calls center feature can provide this ability?

When planning a call center implementation, what is the Agent Skills Worksheet used for?

You need to troubleshoot their Best Services Routing polling vectors to verify that they are operating as intended. Which command would you use to do this?

A supervisor with console permission can enter an agent's login ID, and add or remove- an agent’s skill via feature access code (FAC). Agents can also dial FAC to add 01 remove a skill. Which statement is true about the configuration of this feature?