3314 Free Sample Questions

In Avaya Aura Experience Portal, prior to conducting a system restore, which script should be run to mount the backup device onto the Linux file system?

Which two types of connections does the Experience Portal Short Message Service channel support? (Choose two.)

Which component in Proactive Outreach Manager (POM) is responsible for defining the rules at the address or agent level, and evaluates them before the call attempts?

Which statement describes Agent blending?

When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?

Which are the three exit reasons to filter the ICR CCA session detail report? (Choose three.)