ASTA-3305 sample questions

Question 1

A multinational financial institution is deploying Avaya Experience Portal (AEP) across three geographically separated data centers: New York, London, and Tokyo. The architecture team requires a design where the Media Processing Platforms (MPPs) in each region primarily process calls from local gateways to minimize WAN bandwidth usage, while still being managed centrally. Which AEP architectural feature should be configured to strictly enforce this local processing preference while maintaining a single management view?

Accepted Answer

Implement AEP Zones, assigning local MPPs and SIP connections to specific zones corresponding to their geographic regions.

Answer

Configure separate Experience Portal Manager (EPM) servers for each region and use database replication to sync configuration data.

Answer

Use the Avaya Session Border Controller to rewrite the destination IP addresses to ensure local routing, independent of AEP configuration.

Answer

Deploy Auxiliary EPMs in each region and configure them to block inter-region communication traffic at the application layer.

Question 2

During a high-availability failover test, the Primary Experience Portal Manager (EPM) server goes offline. The system is configured with a single Auxiliary EPM. Which statement accurately describes the administrative and operational capabilities available during this outage?

Accepted Answer

The Auxiliary EPM assumes full control, allowing all administrative tasks including configuration changes, as it maintains a synchronized copy of the database.

Answer

The Auxiliary EPM automatically promotes itself to Primary, enabling full read/write access to the configuration database and unrestricted administration.

Answer

MPPs continue to process calls, but the Auxiliary EPM provides only read-only access to the configuration; no changes can be made until the Primary is restored.

Answer

All MPPs will stop processing new calls after the license grace period expires (typically 1 hour) because the Primary EPM hosts the WebLM service.

Question 3

A solutions architect is designing a Proactive Outreach Manager (POM) solution that requires blending outbound campaigns with inbound service calls. The customer uses Avaya Aura Call Center Elite. Which component is strictly required to facilitate the blending of POM agents with Call Center Elite inbound traffic?

Accepted Answer

Call Center Elite Multichannel (EMC)

Answer

Avaya Application Enablement Services (AES)

Answer

Avaya Call Management System (CMS)

Answer

Avaya Aura Session Manager (SM)

Question 4

Which of the following describes the correct behavior of the Media Processing Platform (MPP) regarding license acquisition from the WebLM server in a standard Experience Portal deployment?

Accepted Answer

The EPM reserves a block of licenses from WebLM and distributes them to MPPs based on configured allocation ratios.

Answer

MPPs query the WebLM server directly for every new call to ensure real-time compliance.

Answer

MPPs cache licenses locally for 24 hours and only contact WebLM during the daily maintenance window.

Answer

Each MPP maintains a permanent dedicated connection to WebLM and holds licenses until the service is restarted.

Question 5

A support engineer is troubleshooting a Proactive Outreach Manager (POM) campaign where contacts are being imported but not dialed. The campaign status is 'Running'. Upon checking the POM Monitor, the engineer notices the 'Filtered' count is high. What is the most likely cause of this behavior?

Accepted Answer

The campaign strategy contains a rule or guard rail that excludes these contacts based on current conditions (e.g., time of day, DNC list).

Answer

The contacts are missing a valid phone number in the mapped attribute field.

Answer

The MPP servers are overloaded and rejecting new outbound call attempts.

Answer

The POM license limit for concurrent ports has been reached.

Question 6

You are configuring a new email campaign in Proactive Outreach Manager (POM). You need to ensure that the system can send emails through the corporate SMTP server which requires authentication. Where in the POM interface is this configuration performed?

Accepted Answer

Configurations > Global Configurations > Email Configuration

Answer

Campaign Strategy > Channel Actions

Answer

POM Home > System Status > Gateway Settings

Answer

Experience Portal Manager > VoIP Connections

Question 7

An administrator needs to back up the Avaya Experience Portal configuration data before a major upgrade. Which data set is NOT included in the standard EPM backup file (.data) and must be backed up separately if needed?

Accepted Answer

Application Reporting Data (Historical Data)

Answer

MPP Configuration settings

Answer

User Accounts and Roles

Answer

Certificates and Security Keys

Question 8

When configuring a 'Finite' campaign in POM, what specific behavior defines its termination?

Accepted Answer

It stops automatically after processing all contacts in the associated contact group once.

Answer

It runs continuously, looking for new records in the contact source every polling interval.

Answer

It runs for a specific duration of time (e.g., 2 hours) regardless of how many contacts are processed.

Answer

It stops only when an administrator manually clicks the 'Stop' button.

Question 9

A technician is analyzing a SIP communication issue between the MPP and the Session Manager. They want to enable detailed SIP tracing on the MPP. Which command line tool or interface is best suited for viewing real-time SIP traffic directly on the MPP server?

Accepted Answer

dump_traffic (located in $AVAYA_MPP_HOME/bin)

Answer

logviewer.sh

Answer

traceSM

Answer

grep "SIP" /var/log/messages

Question 10

In an Avaya Experience Portal environment, which component is responsible for executing the VoiceXML/CCXML browser logic and interpreting the application scripts?

Accepted Answer

Media Processing Platform (MPP)

Answer

Experience Portal Manager (EPM)

Answer

Application Server (e.g., Tomcat/WebSphere)

Answer

Automatic Speech Recognition (ASR) Server

Experience Portal with POM Technical Associate Free Sample Questions

Lifetime One

Two

Pro Four

Premium Twelve

ASTA-3305 Sample Questions

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Trusted by professionals at