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Exam Information
Official specifications published by Avaya
Exam Format
90 min
50-60
70
Technical Associate
Registration
Online Proctored or online proctoring
Validity
3 years
Pass the current version of the ASTA-3305 exam; Pass a higher-level Avaya certification exam; Complete Avaya continuing education requirements
ASTA-3305 Exam Topics and Domains
ASTA-3305 is organized into 5 weighted domains. Expect to work with Campaign troubleshooting, Contact management, Access control, Application deployment, and more.
1
Avaya Experience Portal Architecture and Components
20%
Experience Portal System Architecture
Core ComponentsDeployment Architecture
- Explain the core components of Avaya Experience Portal
- Describe deployment architecture options
- Identify component roles in call processing
Experience Portal Features
Multichannel SupportCall Detection and Classification
- Describe multichannel capabilities of Experience Portal
- Explain call detection and classification features
Licensing and Resource Management
Avaya License Manager (WebLM)
- Explain Avaya License Manager functionality
- Identify license types and requirements
2
Proactive Outreach Manager (POM) Solution and Components
25%
POM Architecture and Overview
POM Solution ComponentsCommunication Channels
- Explain POM solution and components
- Describe multichannel communication capabilities
- Understand POM integration with Experience Portal
Campaign Management
Campaign TypesCampaign Creation and ConfigurationContact Strategies
- Create and configure POM campaigns
- Define contact strategies
- Manage campaign priorities and restrictions
Contact Groups and Data Management
Contact Group ManagementCustom Attributes
- Manage contact groups and data sources
- Configure custom attributes
- Import and maintain contact data
POM API and Web Services
VP_POMCmpMgmtService
- Explain POM web services capabilities
- Understand VP_POMCmpMgmtService functionality
3
Installation, Configuration, and Deployment
20%
Experience Portal Installation
Installation RequirementsComponent Installation
- Plan Experience Portal installation
- Install and configure core components
- Verify installation success
POM Installation and Configuration
POM InstallationInitial POM Configuration
- Install POM components
- Configure POM communication channels
- Integrate POM with Experience Portal
VoiceXML and Orchestration Designer
Orchestration Designer ApplicationsVoiceXML Scripts
- Deploy Orchestration Designer applications
- Manage VoiceXML scripts
- Test and validate application functionality
4
Maintenance and Administration
20%
System Monitoring
Experience Portal Manager MonitoringPOM Campaign Monitoring
- Monitor Experience Portal system health
- Track POM campaign performance
- Analyze system and campaign metrics
System Administration
User and Role ManagementConfiguration Management
- Manage users and roles
- Administer system configuration
- Implement backup and restore procedures
Updates and Patches
Software Updates
- Plan and apply software updates
- Verify update installation
- Implement rollback procedures
5
Troubleshooting and Problem Resolution
15%
Troubleshooting Tools and Logs
Experience Portal LogsPOM Troubleshooting ToolsDiagnostic Tools
- Use troubleshooting tools effectively
- Analyze system and application logs
- Identify root causes of issues
Common Issues and Resolution
Call Processing IssuesPOM Campaign IssuesIntegration Issues
- Identify and resolve common issues
- Troubleshoot call processing problems
- Resolve POM campaign failures
- Fix integration issues
How do I earn this certification?
Passing ASTA-3305 earns the ASTA-3305 - Avaya Experience Portal with Proactive Outreach Manager Technical Associate Support certification. It sits in the Services - ASTA (Avaya Services Technical Associate) track.
Current Level Exams
Next Level Options
- ASAC-0032 - Avaya Experience Portal Administrator Advanced administration certification for Experience Portal
- ASAC-0035 - Avaya Proactive Outreach Manager Administrator Advanced administration certification for POM
- ASAC-0036 - AXP Public Cloud Administrator Cloud-based Experience Platform administration
Alternative Paths
- ASTA-7392 - AXP On-Prem (formerly Avaya Aura CC Elite) Technical Associate Implement Contact center implementation focus
- ASTA-9030 - Avaya Control Manager Enterprise Technical Associate Enterprise management and monitoring
- ASTA-9090 - Avaya Call Management System Technical AssociateCall reporting and analytics
- ASDC-0014 - AXP Public Cloud Developer Development and customization skills
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for ASTA-3305 is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025-03-03
- Announcement date: 2025-03-03
Updates
- Avaya Experience Portal 8.1.2 Current exam content covers Experience Portal 8.x features • Release date: 2024-06-15
- Proactive Outreach Manager 4.0.2 Exam covers POM 4.x campaign management and features • Release date: 2024-04-01
Who should take this exam?
- Experience with Avaya Experience Portal administration
- Familiarity with IVR and contact center concepts
- Understanding of VoiceXML and call flow design
- Knowledge of Proactive Outreach Manager campaign management