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ASTA-3000 Exam Topics and Domains
ASTA-3000 is organized into 5 weighted domains. Expect to work with IP Office Manager, SIP trunk configuration, System Status Application, Avaya SBC, and more.
IP Office Platform Architecture and Components
IP Office System Architecture
- Identify IP Office platform components and their specifications
- Understand the role and configuration of Session Border Controllers
- Configure and troubleshoot one-X Portal integration
IP Office Applications
- Navigate and use IP Office Manager for system configuration
- Monitor system health using System Status Application
- Perform administrative tasks via Web Manager
System Configuration and Administration
System Configuration
- Configure IP Office system parameters appropriately
- Implement security best practices
- Configure network settings for optimal performance
User and Extension Management
- Create and manage users and extensions
- Configure hunt groups with appropriate settings
- Implement incoming call routing strategies
Voicemail Configuration and Management
Voicemail Systems
- Configure Voicemail Pro call flows
- Manage embedded voicemail settings
- Administer voicemail mailboxes and policies
VoIP Protocols and Quality of Service
VoIP Protocols
- Configure and troubleshoot SIP trunks
- Implement T.38 fax relay
- Manage codec selection and negotiation
Quality of Service (QoS)
- Monitor call quality using RTCP
- Implement QoS policies for voice traffic
- Troubleshoot voice quality issues
Troubleshooting and Diagnostics
System Troubleshooting
- Use System Status Application for diagnostics
- Analyze system and call logs effectively
- Resolve common IP Office system issues
Network Troubleshooting
- Diagnose and resolve network connectivity issues
- Troubleshoot VoIP call quality problems
- Use network tools for diagnostics
How do I earn this certification?
Passing ASTA-3000 earns the Avaya IP Office Platform Technical Associate Support certification. It sits in the IP Office Platform - Support track.
- ASTA-7492 - AXP On-Prem Technical Associate SupportSupport credential for Avaya Experience Platform
- Various ASTA - Other ASTA credentials for different Avaya products Expand skills to other Avaya platforms (Aura, Cloud, Contact Center)
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for ASTA-3000.
What's changed on this exam?
- ACTIVE
- Last content update: 2025-03-03
- Announcement date: 2025-02-12
- IP Office Platform Release 11.1 R11.1 Current exam content reflects R11.x features and capabilities • Release date: 2023-2024
- System Status Application (SSA) Current Heavy emphasis on SSA usage for troubleshooting and diagnostics • Release date: Ongoing
- ASTA Credential Program 1.0 Complete program restructure - new exam format and delivery method • Release date: 2025-03-01
Who should take this exam?
This exam is typically taken by Avaya Business Partners providing IP Office support and Avaya Customers managing their own IP Office systems.
- 6-12 months hands-on experience with IP Office Platform
- Understanding of VoIP protocols and networking concepts
- Familiarity with IP Office Manager and System Status Application
- Basic troubleshooting skills