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Exam Information
Official specifications published by Avaya
Exam Format
60 min
40
70%
Technical Associate
Registration
$0 USD
Avaya Learning Center or online proctoring
English
Validity
No expiration
ASTA certifications do not require recertification; Credential remains valid indefinitely unless officially retired by Avaya
ASTA-9090 Exam Topics and Domains
ASTA-9090 is organized into 4 weighted domains. Expect to work with Avaya Aura Communication Manager, CMS Supervisor, CMS R21, CMS Reports, and more.
1
Call Management System Overview
20%
CMS Architecture and Components
System Architecture OverviewSupported Platforms and RequirementsCMS Features and Capabilities
- Understand CMS architecture and components
- Identify supported hardware platforms and backup devices
- Explain platform and upgrade requirements
- Describe CMS integration with contact center solutions
2
Installing Call Management System
30%
Pre-Installation Planning and Prerequisites
System PrerequisitesOVA Deployment
- Prepare systems for CMS installation
- Deploy CMS OVA template
- Configure virtual machine settings
CMS Server and Client Installation
CMS Server InstallationCMS Client Installation and Setup
- Install CMS Server and Client components
- Configure system for initial use
- Administer CMS licenses
Communication Manager Integration
CMS and Communication Manager ConnectionsNetwork Connectivity
- Establish network connectivity to Avaya Aura Communication Manager
- Configure CMS and Communication Manager connections
- Administer CMS Link on Communication Manager
3
Initial Administration Tasks
25%
System Administration and Configuration
User and Permissions ManagementLDAP IntegrationAgent and Skill Administration
- Complete initial administration tasks
- Configure LDAP integration with CMS
- Manage users and permissions
Backup and System Preparation
Backup Options and ConfigurationSystem CutOver Procedures
- Configure CMS backup options
- Set up NFS backup on CMS Server
- Schedule and perform CutOver tasks
- Prepare systems for production and customer handoff
System Upgrades
Platform and CUE Upgrades
- Understand platform and CUE upgrade requirements
- Plan system upgrades
- Execute upgrade procedures
4
Maintenance and Troubleshooting
25%
System Maintenance
Routine Maintenance TasksReporting and Analytics
- Perform routine maintenance procedures
- Monitor system health and performance
- Generate and customize reports
Troubleshooting Procedures
Common Issues and ResolutionAdvanced Troubleshooting
- Perform maintenance and troubleshooting procedures
- Identify and resolve common issues
- Use diagnostic tools effectively
- Troubleshoot CMS environment problems
How do I earn this certification?
Passing ASTA-9090 earns the Avaya Call Management System Technical Associate certification. It sits in the Contact Center / Call Center Elite track.
Current Level Exams
- ASTA-9030 - Avaya Control Manager for Enterprise Technical Associate
- ASTA-9040 - Avaya Workforce Management Technical Associate
- ASTA-9170 - Avaya IX Workplace Attendant Technical Associate
Next Level Options
- ACSS-7492 - Avaya Aura Call Center Elite Support (ACSS) Advanced support specialist certification for Call Center Elite
- ACIS-7392 - Avaya Aura Call Center Elite Implement (ACIS) Advanced implementation specialist certification for Call Center Elite
Alternative Paths
- ASTA-9030 - Avaya Control Manager for Enterprise Technical Associate Complementary contact center monitoring and reporting skills
- ASTA-9040 - Avaya Workforce Management Technical Associate Expand contact center optimization capabilities
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for ASTA-9090.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025-01-28
- Announcement date: 2019-09-06
Updates
- Avaya Call Management System R21.0 Current version tested in ASTA-9090 exam. Candidates should focus on R21 features and capabilities. • Release date: 2025-06-12
- RHEL (Red Hat Enterprise Linux) 8.10 RHEL 8.10 is prerequisite for CMS R21 deployment in AXP Private Cloud. Knowledge of RHEL 8.x administration relevant for exam. • Release date: 2024
- VMware ESXi Current supported versions VMware platform knowledge essential for CMS deployment and OVA template installation topics. • Release date: Ongoing
- Avaya Aura Communication Manager Current supported versions CMS integration with Communication Manager is core exam topic. Understanding CM connectivity and CMS Link configuration essential. • Release date: Ongoing
Who should take this exam?
- Working knowledge of Unix/Linux servers
- Familiarity with vi editor
- 73600V - Implementing Avaya Aura Call Center Elite or equivalent knowledge
- Experience with contact center operations