Question 1
A support engineer is troubleshooting a reported issue where users cannot see the presence status of external federated contacts, although internal presence is working correctly. The engineer verifies that the Avaya Breeze cluster is active and the Presence Services snap-in is running. Which specific log file location on the Avaya Breeze node should be analyzed to investigate XMPP federation errors?
Answer and explanation
Correct answer: A
The primary log file for the Presence Services snap-in on the Avaya Breeze platform is located at /var/log/Avaya/services/PresenceServices/PresenceServices.log. This log captures XMPP federation events, subscription requests, and internal processing errors specific to the Presence application.