Microsoft Dynamics 365 for Field Service
MB-240
Money Back Guarantee
98% Success Rate
Real Questions
1
Configure field service applications 22.5%
1.1
Configure core Field Service components
4 subtopics1.1.1Security and User Groups
1.1.2Geographic and Organizational Configuration
1.1.3Resource Characteristics and Skills
1.1.4Field Service Settings and AI
Learning Objectives
- Implement appropriate security for different user groups
- Configure geographic and organizational hierarchies
- Set up resource skills and characteristics for optimal scheduling
- Configure AI-powered features including Copilot
1.2
Configure product and service pricing
2 subtopics1.2.1Product and Service Configuration
1.2.2Pricing Rules and Calculations
Learning Objectives
- Configure product and service types appropriately
- Implement complex pricing rules and calculations
- Manage price lists and associations
1.3
Configure bookable resources
2 subtopics1.3.1Resource Management
1.3.2Work Configuration
Learning Objectives
- Configure various types of bookable resources
- Set up work schedules and time tracking
- Manage resource availability and capacity
1.4
Configure scheduling of multiple resources
1 subtopics1.4.1Multi-Resource Scheduling
Learning Objectives
- Configure and apply requirement group templates
- Manage resource pools and crews effectively
- Visualize multi-resource scheduling on schedule board
1.5
Integrate other tools with Field Service
2 subtopics1.5.1Mixed Reality Integration
1.5.2Portal Configuration
Learning Objectives
- Integrate Remote Assist for remote support scenarios
- Configure Guides for work instructions
- Set up customer portals for self-service
Domain Hands-on Skills
Security configurationResource setupPricing configurationIntegration setup
Common Mistakes to Avoid
- Incorrect security role assignment
- Missing price list associations
- Improper resource configuration
2
Manage work orders and customer assets 27.5%
3
Schedule and dispatch work orders 17.5%
4
Manage the Field Service mobile app 7.5%
5
Manage inventory and purchasing by using the built-in inventory management system 7.5%
6