MS-721 Practice Test

Skills this practice test covers

• Choose a PSTN connectivity option, from Calling Plans and Operator Connect to Direct Routing.
• Configure meeting policies, audio conferencing bridges, webinar access and town halls that use eCDN.
• Build auto attendants and call queues on resource accounts, with holidays, callback and a routing method.
• Route outbound calls to an SBC with PSTN usage records, voice routes and voice routing policies.
• Set up dynamic emergency calling with emergency locations and the Location Information Service.
• Manage Teams Rooms on Windows and Android, from XML settings to the Pro Management portal.

4 domains · 32 topics · 180 of 186 questions sorted by domain

Requirements

• No formal prerequisites: anyone can book the exam.
• Recommended: a working knowledge of networking, telecommunications, audio and video equipment, meeting rooms, and identity and access management.
• Recommended: hands-on use of the Teams admin center, the Teams Rooms Pro Management portal, PowerShell and the Call Quality Dashboard.

About the MS-721 exam

How to earn the certification

Earns

Microsoft 365 Certified: Collaboration Communications Systems Engineer AssociateAssociate

The certification lasts one year and renews through a free online assessment on Microsoft Learn.

How to prepare for MS-721

1. 1

   Build a Teams Phone test tenant

   Use a test Microsoft 365 tenant with Teams Phone licenses. Create a resource account, an auto attendant and a call queue, then call them to hear each routing choice.

2. 2

   Trace one call through Direct Routing

   Teams Phone is the largest domain. Follow a dialed number through the dial plan, the voice routing policy, the PSTN usage record and the voice route to the SBC, and note what each step decides.

3. 3

   Set up dynamic emergency calling

   Create emergency locations, map subnets and Wi-Fi access points in the Location Information Service, and assign the emergency policies. Then check which address a Teams client reports.

4. 4

   Compare the room options side by side

   List the differences between Teams Rooms Basic and Pro, and between Windows and Android rooms. Flashcard Mode helps with room features such as proximity join, HDMI ingest and Direct Guest Join.

5. 5

   Drill Teams Phone in Study Mode first

   Work through the MS-721 practice test by domain in Study Mode, starting with Teams Phone, then take a full run in Timed Mode. Ask Brainy AI Assistant to explain any policy question that went wrong.

   Start a timed MS-721run

Microsoft's course for this exam is Plan, configure, and manage collaboration communications systems with Microsoft Teams. Its two self-paced learning paths are MS-721 Plan and design Teams collaboration communications systems and MS-721 Manage Teams collaboration communications systems.

Who MS-721 is for

• Voice engineers who move an organization's phone system to Teams Phone and Direct Routing.
• Teams administrators who look after meeting rooms, shared phones and panels.
• Network engineers who prepare a network for Teams media with QoS and eCDN.
• Partners and consultants who design calling and meeting room projects for customers.

Typical job titles: Teams voice engineer · Collaboration engineer · Unified communications engineer · Teams administrator · Meeting room technology specialist

MS-721 glossary

18 terms from the exam objectives and the vendor's official material, each defined in a sentence.

Call Quality Dashboard

A Microsoft report tool that shows call and meeting quality across the organization; uploaded building and subnet data lets it show results per site.

Cloud Video Interop (CVI)

A certified third-party service that lets standard video conferencing devices join Teams meetings.

Direct Guest Join

A Teams Rooms feature that lets a room join meetings hosted on other meeting services, such as Webex or Zoom.

Direct Routing

A way to connect Teams Phone to the public phone network through a Session Border Controller that the organization runs or rents.

Enterprise Content Delivery Network (eCDN)

Software that spreads live event video across the corporate network, so a large town hall does not overload the internet link.

Hot desking

A shared-device feature that lets a person sign in to a Teams display at a free desk, use it as their own and be signed out later.

Local Media Optimization (LMO)

A Direct Routing feature that keeps call media on the local network between Teams users and the SBC whenever it can.

Location Information Service (LIS)

The Teams service that maps subnets, switches and Wi-Fi access points to emergency addresses, so a caller's location can be found automatically.

Location-Based Routing (LBR)

A Direct Routing feature that limits which PSTN gateway a call may use, based on where the user is on the network, to meet toll-bypass rules.

Media Bit Rate (MBR)

The bandwidth that Teams may use for a user's audio, video and screen sharing, set in a meeting policy.

Operator Connect

A PSTN option in which a participating phone operator supplies calling and phone numbers to Teams, so the organization runs no SBC of its own.

Policy packages

Ready-made collections of Teams policies that admins assign together to users who share a role.

Proximity join

A feature that lets a laptop or phone find a nearby Teams Room over Bluetooth and add the room to a meeting.

Session Border Controller (SBC)

A device that sits between Teams and a phone carrier or phone system and passes calls and their media between the two.

Shared Calling

A Teams Phone setup in which users make and receive PSTN calls through the shared number of a resource account instead of their own numbers.

Survivable Branch Appliances (SBAs)

A component at a branch site, run with the local SBC, that lets Teams users keep making and receiving phone calls when the site loses its connection to Microsoft 365.

Teams Phone Mobile

A PSTN option in which a mobile operator links a SIM-based mobile number to Teams, so one number rings on the mobile phone and in Teams.

Teams Rooms Pro Management portal

Microsoft's web portal for monitoring and managing Teams Rooms devices that have a Teams Rooms Pro license.