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Exam Information
Official specifications published by Microsoft
Exam Format
100 min
40-60
700
Associate
Registration
$165 USD
Pearson VUE or online proctoring
Validity
1 year
Pass renewal assessment annually; Complete continuous learning modules; Maintain active usage of Teams administration
MS-721 Exam Topics and Domains
MS-721 is organized into 4 weighted domains. Expect to work with Teams admin center, PowerShell, Auto attendants, Call queues, and more.
1
Plan and design collaboration communications systems
20%
Plan and design Teams meetings
Plan for Teams meetings, webinars, and town hallsPlan and design Teams meeting policies and settingsPlan for PSTN audio conferencingRecommend when to use Teams Premium and CopilotRecommend methods for assigning policies
- Identify appropriate meeting types based on business requirements
- Design policy hierarchies for different user groups
- Plan audio conferencing deployment
Plan and design Teams Phone and PSTN connectivity
Identify licensing requirementsIdentify PSTN connectivity requirementsPlan for Shared CallingDesign call flowsDesign Direct RoutingPlan emergency calling
- Select appropriate PSTN connectivity method
- Design resilient voice solutions
- Plan compliant emergency calling
Plan and design Teams-certified device solutions
Recommend room configurationsChoose Teams Rooms licensingPlan interoperability solutionsPlan device management
- Design meeting room solutions
- Select appropriate device platforms
- Plan device lifecycle management
Prepare the network for Teams
Evaluate network readinessConfigure QoSConfigure network topologyPlan for eCDN
- Assess network capacity for Teams
- Implement QoS for media optimization
- Configure network reporting
2
Configure and manage Teams meetings, webinars, and town halls
17.5%
Configure and manage Teams meetings
Create and manage meeting policiesConfigure meeting featuresConfigure recording and transcriptionConfigure virtual appointments
- Configure comprehensive meeting policies
- Enable advanced meeting features
- Implement compliant recording solutions
Configure and manage audio conferencing
Configure audio conferencingConfigure toll-free conferencing
- Deploy audio conferencing
- Manage conference bridges
- Control conferencing costs
Configure and manage Teams webinars
Configure webinar policiesConfigure advanced webinar features
- Deploy webinar solutions
- Configure registration workflows
- Implement attendee engagement
Configure and manage Teams Town halls
Configure Town hall settingsConfigure eCDN for Town halls
- Deploy Town hall events
- Optimize network for large events
- Integrate with corporate communications
3
Implement and configure Teams Phone
32.5%
Create and configure Teams Phone policies
Create and configure dial plansConfigure calling policiesConfigure compliance recordingConfigure Shared Calling policies
- Implement comprehensive calling policies
- Configure number manipulation
- Deploy compliance solutions
Create and configure auto attendants and call queues
Configure resource accountsConfigure auto attendantsConfigure call queues
- Design call routing solutions
- Implement queue management
- Configure advanced features
Configure emergency calling
Configure emergency locationsConfigure dynamic emergency callingConfigure emergency policies
- Implement compliant emergency calling
- Configure dynamic location services
- Test emergency calling
Assign Teams Phone licenses and policies
Assign licenses and numbersAssign policies
- Deploy Teams Phone to users
- Manage policy assignments
- Automate provisioning
Configure calling features
Configure voicemailConfigure advanced calling features
- Enable calling features
- Configure user productivity tools
- Manage voicemail systems
Configure and manage Direct Routing
Configure SBC connectivityConfigure voice routingConfigure advanced Direct Routing featuresTroubleshoot Direct Routing
- Deploy Direct Routing
- Configure voice routing
- Troubleshoot connectivity issues
4
Configure and manage Teams Rooms and devices
22.5%
Manage and maintain Teams Rooms and devices
Configure device settingsManage Teams RoomsDeploy devicesTroubleshoot devices
- Deploy Teams devices
- Manage device lifecycle
- Troubleshoot device issues
Configure and manage Teams Android devices
Configure Android devicesConfigure custom displaysManage AOSP devices
- Deploy Android-based Teams devices
- Configure device customization
- Manage AOSP devices
Configure and manage Teams Windows devices
Configure Windows devicesConfigure custom displays
- Deploy Windows-based Teams Rooms
- Configure advanced room features
- Manage peripherals
Configure optional features for Teams Rooms
Configure HDMI and content featuresConfigure join featuresConfigure AI features
- Enable advanced room features
- Configure third-party integration
- Deploy AI capabilities
Configure BYOD spaces and bookable desks
Configure room types and inventoryConfigure bookable desks
- Deploy flexible workspace solutions
- Configure booking systems
- Manage BYOD spaces
How do I earn this certification?
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for MS-721 is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025-04-30
- Announcement date: 2023-03-15
Updates
- Teams Rooms Pro Management 2.0 Enhanced monitoring and AI assistant features likely in next exam update • Release date: 2025-06-01
- Direct Routing Latest Critical for disaster recovery scenarios in exam
- Teams Phone Mobile GA Growing importance in hybrid telephony scenarios
- Operator Connect 2.0 Increased focus on Operator Connect vs Direct Routing decisions
Who should take this exam?
This exam is typically taken by Teams Administrators and Collaboration Engineers.
- Fundamental understanding of networking
- Knowledge of telecommunications
- Experience with audio/visual and meeting room technologies
- Understanding of identity and access management
- Experience with Microsoft Teams admin center
- Familiarity with PowerShell for Teams management
What jobs can I get with this?
Collaboration Communications Systems Engineer
Microsoft Teams Administrator
Unified Communications Specialist
Voice Systems Engineer
Teams Phone Specialist
Meeting Room Technology Specialist