Certified Pega Business Architect Free Sample Questions

20 free sample questions193 in the full practice test

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PEGACPBA25V1 Sample Questions

  1. Question 1

    A multinational financial services institution is launching a new 'Wealth Management' application using Pega Infinity '25. The institution has strict requirements for client data privacy and requires that support agents only access information relevant to the specific client they are currently assisting. The organization plans to use Pega GenAI Knowledge Buddy to assist agents. Which configuration strategy ensures Knowledge Buddy respects these contextual security constraints while providing accurate answers?

    Answer and explanation

    Correct answer: C

    Pega GenAI Knowledge Buddy supports client-specific contextual knowledge. By passing the specific context (like a Client ID or Case ID) during the interaction, the Buddy restricts its retrieval generation (RAG) process to only the documents and data relevant to that specific context, ensuring strict data privacy adherence.

  2. Question 2

    A Business Architect is initiating a modernization project for a legacy insurance claims system. The team decides to use Pega Blueprint to accelerate the design phase. They have generated a Blueprint that includes Case Types, Data Objects, and Personas. However, during the review, the Lead System Architect identifies that the 'Claims Adjuster' persona needs specific access to an external vehicle database that was not captured in the initial generation. What is the correct workflow to address this in the Blueprint phase before application generation?

    Answer and explanation

    Correct answer: B

    Pega Blueprint allows for iterative refinement. The Business Architect should modify the design within the Blueprint tool itself—adding the missing Data Object and defining the relationship—to ensure the generated application structure is correct from the start. This prevents technical debt immediately after generation.

  3. Question 3

    During the development of a 'Customer Onboarding' application, a Business Architect wants to use Pega GenAI Autopilot to accelerate the creation of sample data for testing. Which action can Autopilot perform in App Studio to support this requirement?

    Answer and explanation

    Correct answer: B

    In App Studio, Pega GenAI Autopilot can analyze the fields and types defined in a Data Object and generate realistic sample data rows (records). This allows developers and BAs to test the application with meaningful data without manual entry.

  4. Question 4

    A logistics company wants to integrate a Generative AI model to summarize lengthy shipping manifests into concise delivery notes within their Pega application. They need to ensure that the integration is managed as a reusable rule that can be versioned and deployed across different case types. Which Pega capability should be used to achieve this?

    Answer and explanation

    Correct answer: B

    Pega introduces 'Connect Generative AI' rules (Connect GenAI) to formalize the integration with generative models. This allows the prompt engineering and model selection to be encapsulated in a versionable rule, promoting reuse and standard lifecycle management.

  5. Question 5

    Multiple answers

    Which TWO statements accurately describe the capabilities of Pega GenAI Agents in the context of an Agentic Workflow? (Select TWO)

    Answer and explanation

    Correct answers: A, D

    GenAI Agents in Pega are designed to be 'agentic,' meaning they can use defined tools (Tool Rules) to perform specific actions within the application based on their reasoning.

    To function safely and effectively, GenAI Agents rely on Tool Rules that explicitly define what capabilities (APIs, Flows, Data Pages) are exposed to the model for execution.

  6. Question 6

    A Business Architect is designing a 'Loan Application' case. The process requires a 'Credit Check' stage that must be completed within 24 hours. If the check is not completed within 24 hours, the urgency should increase. If it is still incomplete after 48 hours, the case should be automatically reassigned to a manager. Which configuration in the Service Level Agreement (SLA) is required to handle the reassignment?

    Answer and explanation

    Correct answer: B

    The requirement states that after 48 hours (the deadline), the case should be reassigned. In Pega SLAs, you configure the Deadline interval and add a specific Escalation Action (Action: Reassign) to trigger at that time.

  7. Question 7

    An organization handles customer support tickets. Tickets are categorized as 'Tier 1' (General Inquiries) or 'Tier 2' (Technical Issues). Tier 1 tickets should be available to any available agent in the 'General Support' team. Tier 2 tickets must be routed to a specific queue where certified technicians pick them up.

    Which routing configuration best supports this requirement?

    Answer and explanation

    Correct answer: B

    Both scenarios describe a 'pull' model where a group of users picks up work. In Pega, this is achieved by routing to a Work Queue (formerly workbasket). Agents in the General Support Work Group would access the General Support Work Queue, and technicians would access the Technical Support Work Queue.

  8. Question 8

    A 'Retail Order' case has a stage called 'Fulfillment'. Within this stage, there is a step to 'Pack Items'. However, if the order contains only digital items, the packing step is unnecessary. How should the Business Architect configure the Case Lifecycle to handle this efficiently?

    Answer and explanation

    Correct answer: B

    Pega allows you to configure conditions on individual steps within a stage. By setting a condition to start the process only when the Order Type is NOT Digital (or skip when it IS Digital), you maintain a single unified case lifecycle while handling variations efficiently.

  9. Question 9

    Multiple answers

    In a 'Recruitment' application, a candidate can apply for multiple jobs. The HR department wants to ensure that if a candidate applies for the same Job ID twice within 30 days, the second application is flagged as a potential duplicate. Which two factors are essential when configuring the Duplicate Search logic?

    Answer and explanation

    Correct answers: A, B

    Duplicate search logic relies on weighted conditions (e.g., Same Name = 50, Same Job ID = 50) to calculate a total score. If the score exceeds a threshold, it is flagged.

    Pega uses 'Basic Conditions' (filters) to limit the search scope (e.g., create date within last 30 days) before applying the computationally more expensive weighted conditions.

  10. Question 10

    A 'Travel Request' case allows employees to book flights. At any point during the 'Booking' stage, the employee might need to update their passport details. This update is not part of the standard sequential process but must be available on demand. How should this requirement be implemented?

    Answer and explanation

    Correct answer: B

    Optional Actions (Local Actions or Optional Processes) can be configured at the Case-wide level or Stage-only level. Since the requirement specifies 'during the Booking stage', a Stage-only Optional Action is the correct scope.

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