Question 1
A multinational financial services institution is launching a new 'Wealth Management' application using Pega Infinity '25. The institution has strict requirements for client data privacy and requires that support agents only access information relevant to the specific client they are currently assisting. The organization plans to use Pega GenAI Knowledge Buddy to assist agents. Which configuration strategy ensures Knowledge Buddy respects these contextual security constraints while providing accurate answers?
Answer and explanation
Correct answer: C
Pega GenAI Knowledge Buddy supports client-specific contextual knowledge. By passing the specific context (like a Client ID or Case ID) during the interaction, the Buddy restricts its retrieval generation (RAG) process to only the documents and data relevant to that specific context, ensuring strict data privacy adherence.