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Exam Information
Official specifications published by Pegasystems
Exam Format
90 min
60
70%
Consultant
Registration
$190 USD
Pearson VUE or online proctoring
Validity
Lifetime (no expiration)
PEGACPDC25V1 Exam Topics and Domains
PEGACPDC25V1 is organized into 8 weighted domains. Expect to work with Next-Best-Action Designer, 1:1 Operations Manager, Outbound Marketing, Revision Manager, and more.
1
Next-Best-Action concepts
12%
One-to-one customer engagement
Customer engagement fundamentals
- Understand the principles of one-to-one customer engagement
- Apply customer context to decision-making
Customer engagement blueprint
Blueprint design and architecture
- Design effective customer engagement blueprints
- Understand the components of the engagement framework
Optimize customer value in contact center
Contact center optimization
- Optimize customer value through contact center interactions
- Implement real-time decisioning for agents
Essentials of always-on outbound
Outbound engagement strategies
- Understand always-on outbound engagement principles
- Design effective outbound marketing strategies
Define the starting population
Population segmentation
- Define and segment starting populations
- Apply appropriate filtering criteria
Optimize the next-best-action strategy
Strategy optimization
- Optimize next-best-action decision strategies
- Measure and improve strategy effectiveness
2
Actions and treatments
12%
Define and manage customer actions
Action lifecycle management
- Define customer actions with appropriate properties
- Manage the complete action lifecycle
Present a single offer on the web
Web offer presentation
- Present single offers on web channels
- Configure web channel integration
Define an action for outbound
Outbound action configuration
- Define actions optimized for outbound channels
- Configure channel-specific action properties
3
Engagement policies
15%
Define customer engagement policies
Policy framework and rules
- Define comprehensive engagement policies
- Apply eligibility and applicability rules
Create an engagement strategy
Strategy design and implementation
- Create effective engagement strategies
- Implement complex decision logic
Create and manage customer journeys
Customer journey orchestration
- Create and manage customer journeys
- Optimize journey touchpoints and experiences
4
Contact policy and volume constraints
13%
Avoid overexposure of actions
Contact suppression and limits
- Implement contact policies to prevent overexposure
- Manage customer fatigue effectively
Avoid overexposure of actions on outbound
Outbound contact controls
- Apply contact policies to outbound channels
- Implement frequency and volume controls
Limit action volume on outbound
Volume constraint management
- Implement volume constraints for outbound actions
- Manage budget and resource limitations
5
AI and Arbitration
8%
Action arbitration
Arbitration logic and rules
- Understand and implement action arbitration
- Configure effective arbitration rules
Action prioritization with AI
AI-driven prioritization
- Leverage AI for action prioritization
- Implement and monitor predictive models
Prioritize actions with business levers
Business lever configuration
- Configure business levers for prioritization
- Balance competing business objectives
6
Channels
10%
Real-time containers
Container architecture and design
- Understand real-time container architecture
- Configure containers for different use cases
Create a real-time container
Container implementation
- Create and configure real-time containers
- Integrate containers with web channels
Send offer emails
Email channel configuration
- Configure and send personalized offer emails
- Use the enhanced email editor effectively
Share action details with third-party distributors
Third-party integration
- Integrate with third-party distributors
- Share action details securely
7
Decision strategies
15%
Create and understand decision strategies
Strategy fundamentals
- Create comprehensive decision strategies
- Understand strategy component interactions
Create engagement strategies using customer credit score
Credit score-based strategies
- Incorporate credit scores into engagement strategies
- Implement risk-based decision logic
8
Business agility in 1:1 customer engagement
15%
Agility in a customer engagement project
Project agility fundamentals
- Apply agile principles to engagement projects
- Manage iterative development cycles
Change management process
Change control and governance
- Implement effective change management processes
- Use Revision Manager for change control
Building your business operations team
Team structure and roles
- Structure effective business operations teams
- Define clear roles and responsibilities
Life cycle of a change request
Change request workflow
- Manage the complete change request lifecycle
- Track and report on change requests
Change request types
Request classification
- Classify different types of change requests
- Assess impact and priority of changes
Managing Brand Voice with Pega GenAI
GenAI for brand consistency
- Use Pega GenAI to maintain brand voice
- Generate consistent brand messaging
Launching a new offer on web
Web offer deployment
- Launch new offers on web channels
- Manage deployment workflow
Updating existing actions
Action modification workflow
- Update existing actions effectively
- Manage action versions and changes
Updating actions in bulk
Bulk update operations
- Perform bulk updates efficiently
- Maintain consistency across updates
Enhanced email editor
Email editor features
- Use the enhanced email editor effectively
- Create professional, personalized emails
Implementing business changes using Revision Manager
Revision Manager workflow
- Implement changes using Revision Manager
- Manage revisions and deployments effectively
How do I earn this certification?
Passing PEGACPDC25V1 earns the Certified Pega Decisioning Consultant certification. It sits in the Customer Decision Hub track.
Next Level Options
- PEGACLSA - Certified Lead System Architect Advance to lead architecture role with broader Pega platform expertise
- PEGACSSA - Certified Senior System Architect Deepen technical architecture skills across Pega Platform
Alternative Paths
- PEGACPSA - Certified Pega System Architect Core platform development skills complementing decisioning expertise
- PEGACBA - Certified Business Architect Business analysis skills for decision strategy design
- PEGAPCDC - Pega Certified Decisioning Consultant (previous versions) Earlier versions of the same certification (PEGACPDC23V1, PEGACPDC24V1)
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for PEGACPDC25V1 is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2025-10-13
- Announcement date: 2025-10-13
Updates
- Pega GenAI '25 New exam topic covering brand voice management with GenAI • Release date: 2025
- Enhanced Email Editor '25 Updated exam content on email template design and personalization • Release date: 2025
- Revision Manager '25 Expanded coverage in business agility domain (15% of exam) • Release date: 2025
- Adaptive Decision Manager '25 Core to AI and Arbitration domain (8% of exam) • Release date: 2025
Who should take this exam?
- Completion of Decisioning Consultant mission (Pega Customer Decision Hub '25)
- Hands-on experience with Pega Customer Decision Hub
- Understanding of Next-Best-Action concepts
- Familiarity with decision strategies and AI-driven decisioning