A financial services firm is using Pega to automate its fraud investigation process. A requirement states that if an investigation case remains in the 'Initial Triage' stage for more than 4 hours, its urgency must increase by 10. If it remains for more than 8 hours, it must be automatically routed to a senior investigator's work queue. Which two rule types must be configured on the Service Level Agreement (SLA) rule to meet this requirement? (Select TWO)