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Salesforce Certified Platform User Experience Designer Free Sample Questions

Description

Covers UX research and discovery methods, visual design and brand identity fundamentals, journey mapping, declarative design with standard objects, usability testing, and SLDS.

12 free sample questions150 in the full practice test Other version: UX-DESIGNER(204)

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Plat-UX-101 Sample Questions

  1. Question 1

    Intermediate

    Discovery · Research Methodology and Tools

    A UX Designer is conducting a discovery session for a global call center implementation. The stakeholders are unsure why the current case resolution time is high despite having a robust knowledge base. The designer decides to observe agents in their natural environment handling real calls to identify friction points that agents might not verbally report. Which research method is being applied?

    Answer and explanation

    Correct answer: A

    Contextual Inquiry involves observing and interviewing users in their actual environment while they perform tasks. This allows the designer to see 'invisible' workarounds and friction points that users might forget to mention in a survey or focus group.

  2. Question 2

    Beginner

    Salesforce Lightning Design System (SLDS) · SLDS Grid System and Layout

    A UX Designer is redesigning a custom Lightning Web Component for a financial services client. The goal is to ensure the component is responsive across mobile, tablet, and desktop devices. The designer plans to use the Salesforce Lightning Design System (SLDS) grid. What is the maximum number of columns available in the SLDS grid system?

    Answer and explanation

    Correct answer: D

    The SLDS grid system is based on a flexible, mobile-first, 12-column layout. This allows developers to create responsive designs by specifying how many of the 12 columns a component should span at different breakpoints.

  3. Question 3

    Intermediate

    Declarative Design · Declarative Theming

    A retail company wants to customize the Salesforce mobile app to match its corporate branding. The UX Designer needs to recommend a declarative solution that allows changing the app icon, loading screen, and color scheme without writing code. Which tool should be used?

    Answer and explanation

    Correct answer: D

    Mobile Publisher is a declarative tool that allows organizations to create a fully branded version of the Salesforce mobile app (or Experience Cloud app) with custom app icons, splash screens, and colors, which can then be published to the App Store and Google Play.

  4. Question 4

    Intermediate

    Testing · Tree Testing and Prototyping

    A UX Designer is defining the information architecture for a complex Experience Cloud site. They want to validate if the proposed category structure makes sense to users before building the navigation menu. Participants will be given a task (e.g., 'Find the return policy') and asked to click through a text-based hierarchy to locate it. Which testing method is this?

    Answer and explanation

    Correct answer: C

    Tree Testing is a usability technique for evaluating the findability of topics in a website. It is strictly text-based and removes visual design influence, focusing solely on the navigation structure/hierarchy.

  5. Question 5

    AdvancedMultiple answers

    Human-Centered Design · Service Design and Relationship Design

    Which of the following are core principles of 'Relationship Design' that a Salesforce UX Designer should prioritize to foster social connection and engagement? (Select TWO)

    Answer and explanation

    Correct answers: A, D

    Compassion is a key mindset of Relationship Design, focusing on seeing and acting to alleviate suffering and building connection.

    Intention is a core mindset of Relationship Design, ensuring that design decisions are deliberate and values-driven rather than accidental.

  6. Question 6

    Intermediate

    Declarative Design · Page Layouts and Dynamic Forms

    A sales team complains that the Opportunity record page is cluttered. They only need to see the 'Negotiation Notes' field when the Stage is set to 'Negotiation/Review'. Which declarative feature is best suited to solve this?

    Answer and explanation

    Correct answer: D

    Dynamic Forms allow granular control over fields on a Lightning Record Page. You can set visibility rules on individual field components so they only appear when specific criteria (like Stage = Negotiation/Review) are met.

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