Salesforce Certified Platform User Experience Designer Practice Test

Analyze how UX methods direct the user experience

Describe the impact of corporate branding and styling

Identify key design principles and tools that define an accessible and engaging experience

Identify key design principles that define an accessible experience

Analyze how UX methods direct the user experience through visual patterns

Apply responsive design principles to Salesforce implementations

Utilize mobile UX design fundamentals

Incorporate human-centered design into a customer solution through journey mapping

Incorporate human-centered design development stages into a customer solution

Apply service design methods to focus on the organization's processes and systems that impact a user's entire journey

Understand relationship design and its mindsets

Apply relationship design mindsets to human-centered Salesforce solutions

Explain the importance of inclusive design

Describe how core Salesforce objects function, how that can affect end-user experience, and when to use and customize them

Understand when to use custom objects and their impact on UX

Explain declarative features that improve information presentation and hierarchy

Explain declarative features that improve information presentation, hierarchy, and architecture in static experiences

Explain declarative features that improve information presentation through dynamic field visibility

Describe options for users to access onboarding, support, and learning

Determine which global Salesforce configuration to use for optimized user flow

Determine declarative features that improve user efficiency

Determine declarative features that improve user efficiency over a series of steps

Describe options for users to access onboarding, support, and learning through engagement components

Apply declarative theming for branded Salesforce experiences

Plan methods for validating and testing a design with the end user

Design effective task scenarios for validating user experience

Determine appropriate contexts for using focus groups in UX testing

Describe A/B testing techniques for optimal user experiences

Apply tree testing to validate information architecture

Establish usability benchmarks and measure design improvements

Create and use prototypes of appropriate fidelity for design testing

Write and use user stories to guide design validation

Recognize and mitigate biases that affect testing results

Evaluate and manage design changes based on feedback

Describe Salesforce Lightning Design System (SLDS) and its purpose

Understand SLDS framework and how it enables consistent design

Apply WCAG color contrast guidelines within SLDS

Utilize SLDS design tokens for consistent and customizable design

Apply SLDS grid system for responsive page layouts

Select and apply appropriate icons from the SLDS icon library

Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience

Utilize SLDS iconography guidelines for accessible and consistent design