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Exam Information
Official specifications published by Salesforce
Exam Format
Registration
Validity
Skills this practice test covers
- Decide record and field access with sharing models, territories and permission set groups.
- Design custom objects with master-detail, lookup and junction relationships.
- Pick the right audit tool, from Setup Audit Trail to debug logs.
- Configure Sales Cloud forecasting and quotes, and Service Cloud entitlements and Knowledge.
- Answer complex reporting requests with custom report types and dynamic dashboards.
- Build and troubleshoot flows and approval processes using the order of execution.
Explore related topics
ADM-211 exam content
7 domains · 17 topics · 554 questions
Security and Access20%
This domain decides who can see and change which records and fields. Candidates work through sharing models, field-level security, Enterprise Territory Management, custom profiles, permission set groups and delegated administration, often starting from a scenario.
Skills tested
- Predict a user's access to a record from the sharing model and sharing settings.
- Configure territory hierarchies and assignment rules in Enterprise Territory Management.
- Choose between custom profiles, permission sets and permission set groups for a requirement.
- Delegate the administration of users or custom objects to a delegated group.
- Secure report and dashboard folders and Experience Cloud site users.
Official topics
- Record and Field Data Access
- Territory Management
- Custom Profiles, Permission Sets, and Delegated Administration
Extending Custom Objects and Applications19%
This domain covers the data model and the user interface on top of it. Candidates choose master-detail, lookup or junction objects, design schemas in Schema Builder and Object Manager, and build Lightning pages and console apps.
Skills tested
- Pick a relationship type, knowing how each one affects sharing and deletion.
- Convert a lookup to a master-detail relationship and plan for cascade delete.
- Configure record types, page layouts and related lists for different user groups.
- Build Lightning pages in Lightning App Builder with component visibility filters.
- Create console apps in App Manager.
Official topics
- Relationship Types
- Object Configuration and Schema Design
- User Interface and Experience Enhancements
Auditing and Monitoring10%
This domain is about knowing what changed in an org and keeping it healthy. Candidates pick the right tool for each question, from Setup Audit Trail and field history tracking to debug logs, Health Check and Optimizer, and they apply privacy controls.
Skills tested
- Choose between Setup Audit Trail, field history tracking and login history for an audit question.
- Set debug log levels and read debug logs to trace a problem.
- Run Health Check against a security baseline and act on the findings.
- Monitor background jobs and use Optimizer to find features that need attention.
- Apply consent management and data retention settings to meet privacy rules.
Official topics
- Auditing Features
- Monitoring and Security Tools
- Data Protection and Privacy
Cloud Applications (Sales and Service)11%
Here the exam turns to the Sales Cloud and Service Cloud features that an advanced admin maintains. Sales topics include products, price books, schedules, quotes and forecasting. Service topics include Salesforce Knowledge, entitlements and the features that connect agents with customers.
Skills tested
- Set up products, price books, schedules and quotes.
- Configure forecasting with forecast categories, a forecast hierarchy and quotas.
- Maintain Salesforce Knowledge with article record types and data categories.
- Create entitlements and entitlement processes with milestones for support cases.
- Choose agent features such as Case Feed, escalation rules and auto-response rules.
Official topics
- Sales Cloud Applications
- Service Cloud Applications
Data and Analytics Management13%
Data quality comes first in this domain, then the reports built on that data. Candidates choose tools for importing, deduplicating and archiving records, then meet complex reporting needs with custom report types, cross filters, bucketing and dynamic dashboards.
Skills tested
- Choose between Data Import Wizard and Data Loader, including upserts with external IDs.
- Set up duplicate management with matching rules and duplicate rules.
- Plan archiving with Big Objects or external data.
- Build custom report types, cross filters, bucket fields and custom summary formulas.
- Configure dynamic dashboards and dashboard filters.
Official topics
- Data Quality and Enrichment
- Advanced Analytics and Reporting
Environment Management and Deployment7%
The smallest domain covers moving changes safely between orgs. Candidates choose a sandbox type for each use, tell managed and unmanaged packages apart, and move metadata with change sets or Salesforce Extensions for VS Code.
Skills tested
- Choose the sandbox type that fits a task, from Developer to Full.
- Deploy change sets over deployment connections and include their dependencies.
- Explain the difference between managed and unmanaged packages.
- Describe basic Salesforce DX concepts and Salesforce Extensions for VS Code.
Official topics
- Sandbox and Environment Management
- Metadata Migration
Process Automation20%
This domain asks which automation tool fits a business process and why an automation fails. Candidates build flows, troubleshoot approval processes, write formula fields and validation rules, and use the order of execution to explain unexpected results.
Skills tested
- Build flows in Flow Builder, including record-triggered and autolaunched flows.
- Troubleshoot an approval process, from entry criteria to delegated approvers.
- Write cross-object formulas and validation rules with clear error messages.
- Use the order of execution to explain why a field changed after a save.
- Decide when a declarative tool is enough and when Apex is needed.
Official topics
- Automation Tools
- Advanced Automation Concepts
Requirements
- Required: the Salesforce Certified Platform Administrator certification.
- Recommended: a year or more of hands-on Salesforce administration.
- Recommended: experience with Sales Cloud, Service Cloud and automation tools such as Flow.
- Recommended: Salesforce's course Administer, Extend, and Automate Salesforce (ADX211).
About the ADM-211 exam
ADM-211 is an older code for the Salesforce Platform Administrator II exam, which Salesforce earlier called Advanced Administrator. The exam is for administrators who already hold Platform Administrator and look after larger, more complex orgs. It checks sharing and territory rules, object relationships, auditing, Sales and Service Cloud features, reporting, sandboxes and deployments, and multi-step automation.
Security and Access and Process Automation carry the most weight, and several objectives start from a scenario. Study Mode suits these scenario questions, because the sharing model and the order of execution reward slow reading. The explanations in the PlanetCert practice test help most where two settings seem to do the same job, such as a permission set group and a custom profile. Brainy AI Assistant can trace why one user sees a record that another user cannot, or where an approval process stops.
How to earn the certification
- Earns
- Salesforce Certified Platform Administrator IIAdvanced
The certification stays valid as long as its holder completes Salesforce's maintenance requirements.
- Before
- ADM-201 Salesforce Certified Platform Administrator
Required before this exam. It covers the everyday administration that ADM-211 builds on.
- ADM-201 Salesforce Certified Platform Administrator
- After
- Plat-Dev-201 Salesforce Certified Platform Developer I
For admins who want to write Apex and build Lightning components once declarative tools run out.
- Sales-Con-201 Salesforce Certified Sales Cloud Consultant
Designs Sales Cloud solutions and builds on this exam's forecasting, quote and price book topics.
- Service-Con-201 Salesforce Certified Service Cloud Consultant
Designs Service Cloud solutions and builds on this exam's Knowledge and entitlement topics.
- BA-201 Salesforce Certified Business Analyst
For admins who move toward gathering requirements and shaping business processes.
- Plat-Dev-201 Salesforce Certified Platform Developer I
How to prepare for ADM-211
- 1
Build each feature in a practice org
Use a Developer Edition org or a sandbox, and turn on Enterprise Territory Management, Salesforce Knowledge and entitlements there. Most objectives are easier to learn after configuring them once.
- 2
Trace record access by hand
For one record, list every path that could give a user access: org-wide defaults, role hierarchy, sharing rules, teams and territories. Then log in as a test user to check the result.
- 3
Chain a flow, a rule and an approval
Process Automation carries as much weight as Security and Access. Put a flow, a validation rule and an approval process on one object, save a record, and explain each result with the order of execution.
- 4
Answer one hard reporting request
Build a custom report type, a cross filter, a bucket field and a dynamic dashboard for one business question. Note which feature each part of the request needed.
- 5
Read scenarios slowly, then time them
Work through the ADM-211 practice test in Study Mode and read every explanation, then switch to Timed Mode. Ask Brainy AI Assistant about any scenario where the access or automation result was a surprise.
Start a timed ADM-211run
Salesforce recommends its course Administer, Extend, and Automate Salesforce (ADX211) for this exam.
Who ADM-211 is for
- Salesforce administrators who hold Platform Administrator and have a year or more of experience.
- Senior administrators responsible for large orgs with many teams and business units.
- Consultants and business systems analysts who set up Salesforce for client companies.
Typical job titles: Senior Salesforce administrator · Salesforce administrator · Salesforce consultant · CRM administrator · Business systems analyst
ADM-211 glossary
18 terms from the exam objectives and the vendor's official material, each defined in a sentence.
- Big Objects
- Salesforce objects built for very large numbers of records, often used to archive old data.
- Bucketing
- A report feature that groups field values into named categories without creating a new field.
- Change Sets
- Bundles of metadata changes sent from one connected org to another, such as from a sandbox to production.
- Custom Report Types
- Admin-defined templates that set which objects, related objects and fields a report can use.
- Delegated Administration
- Letting chosen users manage some users or custom objects without full administrator rights.
- Dynamic Dashboards
- Dashboards that show each viewer the data that viewer may see, instead of one fixed user's data.
- Enterprise Territory Management
- A Salesforce feature that groups accounts into territories, with a hierarchy and assignment rules that control who can work with them.
- Entitlement Processes
- Timelines of milestones, such as a first response, that a support case must meet under its entitlement.
- Field History Tracking
- A setting that records the old and new values when chosen fields change on a record.
- Health Check
- A Setup page that compares an org's security settings with a baseline and scores how closely they match.
- Junction Objects
- Custom objects with two master-detail relationships that link two other objects in a many-to-many relationship.
- Lightning App Builder
- The drag-and-drop tool for building Lightning pages and apps from standard and custom components.
- Master-Detail Relationships
- Close parent-child links between objects. The child record takes its sharing from the parent and is deleted with it.
- Order of Execution
- The fixed sequence of steps Salesforce runs when a record is saved, from validation rules and triggers to flows and the final commit.
- Permission Set Groups
- Bundles of permission sets that are assigned as one unit, so access can follow a job role.
- Salesforce Knowledge
- Salesforce's knowledge base for support articles, organized with article record types and data categories.
- Schema Builder
- A visual Setup tool that shows objects, fields and relationships as a diagram and lets admins add new ones.
- Setup Audit Trail
- A log of recent configuration changes in Setup, showing who made each change and when.