Salesforce Certified Business Analyst Practice Test

Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.

Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.

Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.

• Explain how to move from current state analysis to an agreed future state design.
• Understand how Salesforce features and best practices impact solution options and business processes.

Given a scenario, manage competing priorities to obtain sign-off from stakeholders.

Demonstrate how to define the scope of a complex business process and break it down into manageable steps.

Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization.

Analyze and document a business process to elicit requirements and identify resources to visualize a future state.

Apply governance on agreed future state processes to control scope.

Distinguish between requirements vs. user stories to engage business and technical stakeholders.

Verify and prioritize existing requirements and identify new requirements to develop the future state.

Document requirements in a version controlled repository to manage scope.

Understand the components of a user story to perform thorough analysis.

Contrast the difference between acceptance criteria vs definition of done.

Document user stories in a version controlled repository to manage scope.

Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements.

Guide UAT and manage the results to determine whether the solution meets the requirements.

Given a scenario, make a go/no-go release decision when new business or technical issues arise.