Salesforce Certified Platform AdministratorPractice Test

• Identify the steps to set up and/or maintain a user (e.g., assign licenses, reset passwords, and resolve locked user accounts)
• Understand the implications of activating, deactivating, or freezing a user

Explain the various organization security controls (e.g., passwords, IP restrictions, identity confirmation, network settings)

Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (e.g., organization-wide defaults, roles and the role hierarchy, manual sharing, sharing rules and public groups)

Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions

Describe how folders can be used to organize and secure communication templates, dashboards, and reports

Describe the standard object architecture and relationship model

Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and understand the implications of deleting fields

Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects

Given a scenario, identify the capabilities and implications of the sales process

Given a scenario, identify the appropriate sales productivity features using opportunity tools and know when products and Price Books should be used

Describe the capabilities of lead automation tools and campaign management

Describe the capability of Salesforce Content

Describe the capabilities of case management (e.g., case processes, case settings, and case comments)

Given a scenario, identify how to automate case management (e.g., case assignment, auto-response, escalation, web-to-case, email-to-case, case teams)

Describe the capabilities of Salesforce Knowledge

Describe the capabilities of the Community application (e.g. Ideas, Answers)

Describe the capabilities of activity management (e.g., manage tasks, events, public calendars, multi-day events)

Describe the features of Chatter (e.g., feed, groups, following, security)

Describe the considerations when importing, updating, transferring, and mass deleting data (e.g., CSV files, data quality, field mapping, record IDs, external IDs, duplicate records)

Given a scenario, identify tools and use cases for managing data (e.g., dataloader, data import wizard)

Describe the capabilities and implications of data validation tools

Describe the different ways to back up data (e.g., data export service, exports, dataloader)

Describe the options available when creating or customizing a report (e.g., report type, report format, fields, summarizing data, filtering data, charting, scheduling, and conditional highlighting)

Describe the impact of the sharing model on reports

Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, scheduling, and running user)

Describe the capabilities of custom report types

Given a scenario, identify the appropriate automation solution based on the capabilities of workflow/process

Describe capabilities and use cases for the approval process

Describe the capabilities of the Salesforce Mobile App

Describe the installation and synchronization options of Salesforce Lightning for Outlook

Identify use cases for AppExchange applications