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Exam Information
Official specifications published by Cisco
Exam Format
90 min
35-45
Technician
Registration
$125 USD
Pearson VUE or online proctoring
English
Validity
3 years
Pass the replacement exam 800-150 FLDTEC; Pass any current Cisco certification exam
100-890 Exam Topics and Domains
100-890 is organized into 3 weighted domains. Expect to work with CUCM, CMS, TMS, All Cisco collaboration endpoints, and more.
1
Collaboration Environment
35%
Describe the VOIP infrastructure
VOIP fundamentals and architectureVOIP protocols
- Explain VOIP infrastructure components
- Identify network requirements for voice traffic
- Understand voice protocols and their functions
Describe Cisco converged networks
Converged network architectureNetwork infrastructure requirements
- Describe converged network architecture
- Explain QoS requirements for collaboration
- Identify network infrastructure components
Introduce Cisco Collaboration Technology and Solutions
Cisco Collaboration portfolioCollaboration platforms overview
- Describe Cisco Collaboration solutions
- Identify collaboration platforms and their roles
- Understand deployment options
Introduce Cisco Unified Communication Manager (CUCM)
CUCM basics and architectureCUCM endpoint integration
- Explain CUCM functionality and architecture
- Describe device registration process
- Identify CUCM components and services
Introduce Cisco Meeting Server and TelePresence Management Suite
Cisco Meeting Server (CMS)TelePresence Management Suite (TMS)
- Describe Cisco Meeting Server functionality
- Explain TelePresence Management Suite capabilities
- Identify CMS and TMS components
2
Cisco Collaboration Endpoints Equipment and Hardware
20%
Identify Cisco Webex Desktop Series Hardware Components
Webex Desktop Series models
- Identify Webex Desktop Series models
- Recognize hardware components and specifications
- Understand connectivity requirements
Identify Cisco Webex Board Hardware Components
Webex Board models
- Identify Webex Board models and specifications
- Recognize integrated collaboration features
- Understand hardware components
Identifying Cisco Webex Room Kit System Hardware Components
Webex Room Kit family
- Identify Room Kit models and specifications
- Recognize appropriate model for room size
- Understand hardware components and connections
Identify Cisco Webex Room 55/70 G2 Hardware Components
Webex Room 55 and 70 G2
- Identify Webex Room 55 and 70 G2 models
- Recognize hardware components
- Understand installation requirements
Identify Cisco Webex Room Panorama Hardware Components
Webex Room Panorama systems
- Identify Webex Room Panorama models
- Understand immersive collaboration capabilities
- Recognize installation and room requirements
Identifying Cisco MX and SX Series Hardware
Cisco MX SeriesCisco SX Series
- Identify MX and SX Series models
- Recognize hardware specifications
- Understand deployment scenarios
Identify Cisco TelePresence IX-5000 Hardware Components
IX-5000 immersive system
- Identify TelePresence IX-5000 components
- Understand immersive collaboration capabilities
- Recognize installation and room requirements
Identify Cisco Collaboration Peripherals hardware
Cameras and visual peripheralsAudio peripheralsTouch panels and controllersCables and connectors
- Identify collaboration peripheral types
- Understand peripheral specifications and capabilities
- Recognize appropriate peripherals for scenarios
3
Service Knowledge
45%
Describe common network tools used with Data, Video and Voice infrastructures
Network diagnostic toolsCollaboration-specific tools
- Identify network diagnostic tools
- Use tools for troubleshooting
- Interpret diagnostic results
Identify service-related tasks specific to Cisco Collaboration Products
Installation proceduresConfiguration basicsFirmware upgradesBackup and restoreCommand Line Interface (CLI) usage
- Perform installation procedures
- Configure collaboration endpoints
- Execute firmware upgrades
- Use CLI for diagnostics and configuration
Identify service-related tasks specific to Cisco IP Phones
IP phone installation and setupIP phone troubleshootingIP phone configuration
- Install and configure Cisco IP phones
- Troubleshoot IP phone issues
- Verify phone registration and functionality
Replace hardware due to failure or upgrade
Hardware replacement proceduresRMA process and proceduresHardware upgrade pathsTroubleshooting methodologies
- Perform hardware replacement procedures
- Follow RMA processes
- Apply systematic troubleshooting methodologies
- Document service activities
How do I earn this certification?
Passing 100-890 earns the Cisco Certified Technician (CCT) Collaboration certification. It sits in the Collaboration track.
Next Level Options
- 800-150 - FLDTEC - Supporting Cisco Devices for Field Technicians Replaces CCT Collaboration, Data Center, and Routing & Switching
- 200-301 - CCNANatural progression from CCT to Associate level
- 200-301 + 300-810 - CCNA + CLICA (Implementing Cisco Collaboration Applications) Advanced collaboration career path
Alternative Paths
- 100-180 - DCTECH - Supporting Cisco Data Center System Devices Complementary technician certification
- 100-490 - RSTECH - Supporting Cisco Routing and Switching Network DevicesComplementary technician certification
- 200-201 - CBROPS - Understanding Cisco Cybersecurity Operations FundamentalsEntry-level security path from collaboration background
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for 100-890.
What's changed on this exam?
Current Status
- RETIRING
- Last content update: 2020-11-16
- Announcement date: 2024-08-09
Updates
- Webex Room Series RoomOS 11.x Current exam version may not reflect latest RoomOS features, but core hardware and service knowledge remains valid • Release date: 2024-06-01
- Cisco Unified Communications Manager (CUCM) 14.x and 15.x Exam covers CUCM basics applicable across versions; version-specific features not critical for CCT level • Release date: 2023-2024
- IP Phones 7800/8800 Series firmware 14.x Phone hardware and basic service tasks remain consistent across firmware versions • Release date: 2024
Who should take this exam?
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Understanding of video and voice technologies
- Familiarity with Cisco collaboration products
- Basic troubleshooting skills
- Customer service orientation