Supporting Cisco Collaboration Devices

100-890

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Question Types
Multiple choiceFill in the blankDiagramsCase studies

What's Included

143
Practice Questions
1
Exam Versions
1
Languages
Translation Beta
Feb 9, 2025
Retired
Aug 11, 2025Last Updated

Complete Exam Package

143 100-890 practice questions with detailed explanations

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Exam Details

Duration90 min
Passing Score[object Object]
Languages English
LevelTechnician
TestingPearson VUE
Valid For3 years
Release DateNov 16, 2020
Exam Cost$125

What topics are on the 100-890 exam?

1

Collaboration Environment 35%

1.1
Describe the VOIP infrastructure
2 subtopics
1.1.1VOIP fundamentals and architecture
1.1.2VOIP protocols
Learning Objectives
  • Explain VOIP infrastructure components
  • Identify network requirements for voice traffic
  • Understand voice protocols and their functions
1.2
Describe Cisco converged networks
2 subtopics
1.2.1Converged network architecture
1.2.2Network infrastructure requirements
Learning Objectives
  • Describe converged network architecture
  • Explain QoS requirements for collaboration
  • Identify network infrastructure components
1.3
Introduce Cisco Collaboration Technology and Solutions
2 subtopics
1.3.1Cisco Collaboration portfolio
1.3.2Collaboration platforms overview
Learning Objectives
  • Describe Cisco Collaboration solutions
  • Identify collaboration platforms and their roles
  • Understand deployment options
1.4
Introduce Cisco Unified Communication Manager (CUCM)
2 subtopics
1.4.1CUCM basics and architecture
1.4.2CUCM endpoint integration
Learning Objectives
  • Explain CUCM functionality and architecture
  • Describe device registration process
  • Identify CUCM components and services
1.5
Introduce Cisco Meeting Server and TelePresence Management Suite
2 subtopics
1.5.1Cisco Meeting Server (CMS)
1.5.2TelePresence Management Suite (TMS)
Learning Objectives
  • Describe Cisco Meeting Server functionality
  • Explain TelePresence Management Suite capabilities
  • Identify CMS and TMS components
Domain Hands-on Skills
Identifying collaboration network componentsUnderstanding VOIP call flowRecognizing protocol usageUnderstanding platform integration
Common Mistakes to Avoid
  • Confusing SIP and H.323 protocol capabilities
  • Misunderstanding QoS requirements
  • Not recognizing platform dependencies
2

Cisco Collaboration Endpoints Equipment and Hardware 20%

3

Service Knowledge 45%

How do I earn the Supporting Cisco Collaboration Devices certification?

Official Pathway Guidance

Track: Collaboration

Prerequisites

  • Optional
    Basic networking knowledge recommended but not required

Next Steps

  • 800-150FLDTEC - Supporting Cisco Devices for Field Technicians
  • 200-301 + 300-810CCNA + CLICA (Implementing Cisco Collaboration Applications)

Complementary Skills

Technical Skills

Basic networking (TCP/IP, DNS, DHCP, QoS)Video conferencing fundamentalsVoIP technologiesCommand Line Interface (CLI)Troubleshooting methodologiesHardware installation and maintenance

Soft Skills

Customer serviceCommunication skillsProblem-solvingDocumentationTime managementEscalation management

Recommended Vendor Knowledge

Cisco Unified Communications Manager (CUCM)Cisco Webex platformCisco collaboration endpoints (Webex Room series, MX/SX series)Cisco TelePresence solutionsCisco Meeting Server

Certification Maintenance

  • Recertification Options:
    Pass the 800-150 FLDTEC exam (replacement exam)Pass any current Cisco certification examPass two Specialist examsEarn 30 Continuing Education credits

How do I study for the 100-890 Exam?

What's changed on this exam?

Status: RETIRING
Retired: 2025-02-09
Replacement: 800-150

Important Dates

Exam Creation2020-11-16
Retirement Announcement2024-08-09
Last Test Date2025-02-09
Replacement Exam AvailableCurrently available (800-150 FLDTEC)
Certification Validity3 years from pass date

Technology Coverage

Webex Room SeriesRoomOS 11.x

Current exam version may not reflect latest RoomOS features, but core hardware and service knowledge remains valid

Released: 2024-06-01
Cisco Unified Communications Manager (CUCM)14.x and 15.x

Exam covers CUCM basics applicable across versions; version-specific features not critical for CCT level

Released: 2023-2024
IP Phones7800/8800 Series firmware 14.x

Phone hardware and basic service tasks remain consistent across firmware versions

Released: 2024

Industry Trends

Who should take this exam?

Recommended Experience

  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • Understanding of video and voice technologies
  • Familiarity with Cisco collaboration products
  • Basic troubleshooting skills
  • Customer service orientation

Experience Level: Entry Level

How do I register & what's the exam fee?

Exam Cost$125 USD
Testing CentersPearson VUE
Online ProctoringAvailable

How long is the certification valid?

Valid For3 years
Recertification
  • Pass the replacement exam 800-150 FLDTEC
  • Pass any current Cisco certification exam

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