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300-830 Verified 2026 Edition

Implementing Cisco Collaboration Cloud Customer Experience (CLCCE) Practice Test

300-830 (CLCCE) is a newer Cisco Collaboration specialist credential for Webex Contact Center, Cisco's cloud customer experience platform. The practice test drills telephony and call routing, tenant configuration and reporting, digital channels, and AI-driven advanced features. It suits engineers with hands-on Webex Contact Center and Webex Calling experience.

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Exam Information

Official specifications published by Cisco

Exam Format

90 min
Specialist

Registration

$300 USD
Pearson VUE or online proctoring
English

Validity

3 years
Can be used toward CCNP Collaboration recertification requirements; Pass exams / earn Continuing Education (CE) credits per Cisco recertification policy

300-830 Exam Topics and Domains

300-830 is organized into 4 weighted domains. Expect to work with Webex Contact Center, Analyzer, Webex Contact Center APIs, Local Gateway, and more.

1

Telephony and Call Routing

30%

Describe Webex Contact Center telephony architecture options

Webex CallingLocal gatewaysCloud Connected PSTN

Describe Webex Contact Center telephony architecture options: Webex Calling, local gateways, Cloud Connected PSTN

Configure Webex Contact Center telephony integration

Webex CallingLocal gatewaysCloud Connected PSTN

Configure Webex Contact Center telephony integration via Webex Calling, local gateways, and Cloud Connected PSTN

Configure inbound and outdial telephony options for Webex Contact Center agents

Configure inbound and outdial telephony options for Webex Contact Center agents

Configure components to route voice calls within Webex Contact Center

ChannelQueueTeamFlows

Configure components to route voice calls within Webex Contact Center: channel, queue, team, flows

Troubleshoot voice channels

Flow designDebugs

Troubleshoot voice channels using flow design and debugs

2

Tenant Configuration and Reporting

30%

Describe network requirements for Webex Contact Center

Describe network requirements for Webex Contact Center

Configure Webex Contact Center users

Configure Webex Contact Center users

Configure the desktop experience such as desktop layouts and desktop profiles for agents and supervisors

Configure the desktop experience such as desktop layouts and desktop profiles for agents and supervisors

Configure recording

Configure recording

Configure visualizations and dashboards for reports

Real-time reportsHistorical reportsCustomized reportsStock reports

Configure visualizations and dashboards for reports: real-time, historical, customized, and stock reports

3

Digital Channels

15%

Configure components to route digital contacts within Webex Contact Center

Configure components to route digital contacts within Webex Contact Center

Troubleshoot digital channels such as chat, email, SMS, and social

ChatEmailSMSSocial

Troubleshoot digital channels such as chat, email, SMS, and social

4

Advanced Features and AI

25%

Configure advanced voice flow design features such as call back, HTTP request, and functions

Configure advanced voice flow design features such as call back, HTTP request, and functions

Configure advanced digital flow design features such as HTTP request, post call survey, and webhooks

Configure advanced digital flow design features such as HTTP request, post call survey, and webhooks

Describe prebuilt and custom connectors

Describe prebuilt and custom connectors

Describe Webex Contact Center APIs

API types such as GraphQL, REST, and webhooksAuthenticationCapabilities

Describe Webex Contact Center APIs: API types (GraphQL, REST, webhooks), authentication, capabilities

Describe AI assistant features such as summarization, topic analytics, and agent wellness

Describe AI assistant features such as summarization, topic analytics, and agent wellness

Describe Webex AI agent

Describe Webex AI agent

How do I earn this certification?

Passing 300-830 earns the Cisco Certified Specialist - Collaboration Cloud Customer Experience certification. It sits in the Collaboration track.

Current Level Exams
350-801 - CLCOR - Implementing Cisco Collaboration Core Technologies
Next Level Options
CCIE Collaboration Lab - CCIE Collaboration Lab Exam
Alternative Paths
350-801 - CLCORRequired core exam that must be paired with CLCCE to earn CCNP Collaboration

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How to study for this exam?

The most effective way to prepare for 300-830 is by using the PlanetCert Simulator to practice questions and review detailed explanations.

300-830 CLCCE Exam Topics and Study Guide (official blueprint)Implementing Cisco Collaboration Cloud Customer Experience (300-830 CLCCE) v1.0 exam topics PDF300-830 CLCCE official exam overview pageCCNP Collaboration on Cisco U. (guided learning, hands-on labs, pre/post assessment)Collaboration Certifications CommunityThe Future of Collaboration is Here: Cisco CCNP Collaboration Updates (announcement)

What's changed on this exam?

Current Status
  • ACTIVE
  • Last content update: 2026-02-03
  • Announcement date: 2026-02-03
Updates
  • Webex Contact Center Entire CLCCE exam is built around Webex Contact Center administration, flows, reporting, digital channels, APIs, and AI features
  • Webex AI assistant / Webex AI agent Domain 4 (Advanced Features and AI) covers AI assistant features (summarization, topic analytics, agent wellness) and the Webex AI agent

Who should take this exam?

  • Hands-on experience administering Webex Contact Center
  • Familiarity with Webex Calling and cloud telephony
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Common Questions

What is the Cisco 300-830 CLCCE exam?
The 300-830 CLCCE (Implementing Cisco Collaboration Cloud Customer Experience v1.0) is a 90-minute Cisco specialist exam focused on Webex Contact Center. It validates skills in telephony and call routing, tenant configuration and reporting, digital channels, and advanced features and AI. Passing it earns the Cisco Certified Specialist - Collaboration Cloud Customer Experience certification and satisfies a CCNP Collaboration concentration exam requirement.
When was the 300-830 CLCCE exam released?
Cisco launched the 300-830 CLCCE exam on February 3, 2026, as a brand-new collaboration specialist certification introduced alongside the CCNP Collaboration track refresh that added a 50/50 cloud/on-premises split.
How much does the 300-830 CLCCE exam cost and how long is it?
The 300-830 CLCCE exam costs $US300 (or can be redeemed with Cisco Learning Credits) and runs for 90 minutes. It is delivered in English through Pearson VUE, with pass/fail results typically available online within 48 hours.
What are the 300-830 CLCCE exam domains and their weightings?
The CLCCE v1.0 exam has four domains: Telephony and Call Routing (30%), Tenant Configuration and Reporting (30%), Digital Channels (15%), and Advanced Features and AI (25%).
What certification does passing 300-830 CLCCE earn?
Passing 300-830 CLCCE earns the Cisco Certified Specialist - Collaboration Cloud Customer Experience certification. It can also be applied as a concentration exam toward the Cisco Certified Network Professional (CCNP) Collaboration certification and counts toward recertification.
Which Cisco collaboration exams were retired when CLCCE launched?
On February 2, 2026 (the day before CLCCE launched), Cisco sunset two CCNP Collaboration concentration exams: 300-835 CLAUTO (Automating and Programming Cisco Collaboration Solutions) and 300-810 CLICA (Implementing Cisco Collaboration Applications).
Do I need to pass a core exam as well as 300-830 CLCCE for CCNP Collaboration?
Yes. CCNP Collaboration requires passing the core exam 350-801 CLCOR plus one concentration exam. 300-830 CLCCE is one of the concentration options, so you pair it with CLCOR to earn CCNP Collaboration.

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