Avaya IP Office Platform Configuration and Maintenance

3002

Money Back Guarantee
98% Success Rate
Real Questions
SAVE 5%
$79.99
$75.99

3002 - 1 item(s)

Exam SimulatorInteractive practice tests
$75.99
Lifetime Access & Updates
Access on Mobile & Desktop
Save more with Multi-exam Discounts
Applies automatically
2 exams25% off
3 exams30% off
4 exams35% off
5 exams40% off
6+ exams45% off
Question Types
Multiple choiceFill in the blankDiagramsCase studies

What's Included

213
Practice Questions
1
Exam Versions
1
Languages
Translation Beta
Feb 28, 2025
Retired
Aug 11, 2025Last Updated

Complete Exam Package

213 3002 practice questions with detailed explanations

Multiple Exam Modes

Study Mode, Timed Practice, and Flashcard Review

Lifetime Updates

Stay current with free question updates and new exam versions

Money Back Guarantee

Ace your exam or your money back

Get the largest library of Avaya practice tests — Free with our Exam Simulator.

Exam Details

Duration90 min
Passing Score70%
Languages English
LevelSupport Specialist
TestingPearson VUE
Valid For2 years
Release DateJan 1, 2015
Exam Cost$300

What topics are on the 3002 exam?

1

IP Office Platform Architecture 20%

1.1
System Components
2 subtopics
1.1.1Hardware Platforms
1.1.2Software Architecture
Learning Objectives
  • Identify IP Office platform versions and options
  • Determine appropriate hardware for customer requirements
  • Understand software edition capabilities and limitations
1.2
Licensing
1 subtopics
1.2.1License Types and Management
Learning Objectives
  • Install and manage IP Office licenses
  • Troubleshoot licensing issues
  • Configure WebLM for centralized license management
1.3
Network Architecture
1 subtopics
1.3.1Network Requirements
Learning Objectives
  • Design network topology for IP Office deployment
  • Configure QoS for voice traffic
  • Implement proper VLAN segmentation
Domain Hands-on Skills
Hardware installation and cablingLicense installation via ManagerNetwork connectivity verification
Common Mistakes to Avoid
  • Incorrect license type selection
  • Missing QoS configuration
  • Improper VLAN tagging
2

Installation and Initial Configuration 25%

3

System Administration 30%

4

Maintenance and Troubleshooting 25%

How do I earn the Avaya IP Office Platform Configuration and Maintenance certification?

Official Pathway Guidance

Track: Avaya IP Office

Prerequisites

  • NoneNo formal prerequisitesOptional
    6 months IP Office experience recommended

Next Steps

  • 77201XAvaya IP Office Platform Implement
  • 3171Avaya IP Office Platform Contact Center
  • ASTAAvaya Services Technical Associate

Current Level

Alternative Paths

Complementary Certifications

  • 7593X
  • 71402X

Migration & Transition Guidance

  • Current Program:ACSS (Avaya Certified Support Specialist)
  • New Program:ASTA (Avaya Services Technical Associate)
  • Transition Date:2025-03-01
  • Last Exam Date:2025-02-28
  • Automatic Conversion:Yes
  • Benefits:No initial expiration date for ASTA, Simplified certification structure, Online testing through Avaya Learning Center, Open book exams in new program

Career Progression

Entry Level

  • Network Technician

Mid Level

  • IP Office Administrator

Senior Level

  • Unified Communications Architect

Specializations

  • Contact Center Specialist
  • SIP Integration Expert
  • Avaya Cloud Solutions Architect

Certification Maintenance

  • Recertification Options:
    Pass recertification exam before expiryComplete continuing education creditsAutomatic conversion to ASTA after February 28, 2025

How do I study for the 3002 Exam?

Practice the Avaya IP Office Platform Configuration and Maintenance with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Official Training

https://www.avaya-learning.com/lms/Avaya Learning Centerhttps://www.avaya-learning.com/Avaya Learning

Official Documentation

IP Office Platform Solution DescriptionTechnical GuideIP Office Manager ManualAdministration GuideIP Office Installation ManualInstallation Guide

Community Resources

Avaya Support ForumsCommunity ForumTek-Tips Avaya ForumTechnical ForumReddit r/avayaCommunity

Video Resources

IP Office Basic ConfigurationVideoIP Office Troubleshooting TechniquesVideo

Study Tips

  • Get hands-on experience with IP Office Manager
  • Practice common configuration scenarios
  • Understand the differences between IP Office editions
  • Master troubleshooting with System Monitor
  • Review all four domain areas thoroughly
  • Focus on practical application rather than memorization
  • Understand licensing requirements for different features
  • Practice backup and restore procedures

What's changed on this exam?

Status: ACTIVE_RETIRING
Retired: 2025-02-28
Replacement: ASTA Program

Upcoming Changes

2025-03-01
ASTA program launch
Complete restructuring of certification program
2025-02-28
End of proctored exams
Last chance for traditional certification
2025-Q2
IP Office R12 expected
Major version update with new features

Technology Coverage

IP Office Release 11.211.2

New features may appear in updated ASTA content

Released: 2024-11-01
Avaya Workplace Client3.25

Enhanced mobile client features in exam content

Released: 2024-10-15
WebLM8.1

Updated license management procedures

Released: 2024-09-01

Industry Trends

Who should take this exam?

Recommended Experience

  • Basic networking knowledge (TCP/IP, VLANs, QoS)
  • Understanding of telephony concepts
  • 6 months hands-on IP Office experience
  • Familiarity with VoIP technologies

Experience Level: Intermediate

How do I register & what's the exam fee?

Exam Cost$300 USD
Testing CentersPearson VUE
Online ProctoringAvailable

How long is the certification valid?

Valid For2 years
Recertification
  • Pass recertification exam
  • Complete continuing education credits
  • Transition to ASTA certification (automatic after 2025-02-28)

Students Also Purchased

Student Reviews

This exam simulator was instrumental in my success. The questions were very similar to the actual exam!

Sarah ChenSenior Developer

I passed on my first attempt thanks to this comprehensive practice exam. Worth every penny!

Michael RodriguezSolutions Architect

The detailed explanations helped me understand not just the answers, but the concepts behind them.

Emily JohnsonDevOps Engineer

Study Resources