What topics are on the 3002 exam?

IP Office Platform Architecture 20%

1.1

System Components

2 subtopics

1.1.1Hardware Platforms

1.1.2Software Architecture

Learning Objectives

Identify IP Office platform versions and options
Determine appropriate hardware for customer requirements
Understand software edition capabilities and limitations

1.2

Licensing

1 subtopics

1.2.1License Types and Management

Learning Objectives

Install and manage IP Office licenses
Troubleshoot licensing issues
Configure WebLM for centralized license management

1.3

Network Architecture

1 subtopics

1.3.1Network Requirements

Learning Objectives

Design network topology for IP Office deployment
Configure QoS for voice traffic
Implement proper VLAN segmentation

Domain Hands-on Skills

Hardware installation and cablingLicense installation via ManagerNetwork connectivity verification

Common Mistakes to Avoid

Incorrect license type selection
Missing QoS configuration
Improper VLAN tagging

Installation and Initial Configuration 25%

System Administration 30%

Maintenance and Troubleshooting 25%

How do I earn the Avaya IP Office Platform Configuration and Maintenance certification?

Official Pathway Guidance

Track: Avaya IP Office

Prerequisites

NoneNo formal prerequisitesOptional
6 months IP Office experience recommended

Next Steps

77201XAvaya IP Office Platform Implement
3171Avaya IP Office Platform Contact Center
ASTAAvaya Services Technical Associate

Current Level

3002IP Office Platform Configuration and MaintenancePrimary
78200XSame exam, alternate codeAlternate
78201XIP Office Platform Support CertifiedReplacement

Alternative Paths

3107Session Border Controller
3175Avaya Converged Platform
31810XAvaya IX Calling Design

Complementary Certifications

7593X
71402X

Migration & Transition Guidance

Current Program:ACSS (Avaya Certified Support Specialist)
New Program:ASTA (Avaya Services Technical Associate)
Transition Date:2025-03-01
Last Exam Date:2025-02-28
Automatic Conversion:Yes
Benefits:No initial expiration date for ASTA, Simplified certification structure, Online testing through Avaya Learning Center, Open book exams in new program

Career Progression

Entry Level

Network Technician

Mid Level

IP Office Administrator

Senior Level

Unified Communications Architect

Specializations

Contact Center Specialist
SIP Integration Expert
Avaya Cloud Solutions Architect

Certification Maintenance

Recertification Options:
Pass recertification exam before expiryComplete continuing education creditsAutomatic conversion to ASTA after February 28, 2025

How do I study for the 3002 Exam?

Practice the Avaya IP Office Platform Configuration and Maintenance with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Study Tips

Get hands-on experience with IP Office Manager
Practice common configuration scenarios
Understand the differences between IP Office editions
Master troubleshooting with System Monitor
Review all four domain areas thoroughly
Focus on practical application rather than memorization
Understand licensing requirements for different features
Practice backup and restore procedures

What's changed on this exam?

Upcoming Changes

2025-03-01

ASTA program launch

Complete restructuring of certification program

2025-02-28

End of proctored exams

Last chance for traditional certification

2025-Q2

IP Office R12 expected

Major version update with new features

Technology Coverage

IP Office Release 11.211.2

New features may appear in updated ASTA content

Released: 2024-11-01

Avaya Workplace Client3.25

Enhanced mobile client features in exam content

Released: 2024-10-15

WebLM8.1

Updated license management procedures

Released: 2024-09-01

Industry Trends

Shift from on-premise to cloud/hybrid deployments
Integration of AI and analytics in UC platforms
Emphasis on remote work and mobile solutions
Consolidation of UC vendors in the market
Growing importance of API integration capabilities

Who should take this exam?

Recommended Experience

Basic networking knowledge (TCP/IP, VLANs, QoS)
Understanding of telephony concepts
6 months hands-on IP Office experience
Familiarity with VoIP technologies

Experience Level: Intermediate

How do I register & what's the exam fee?

Exam Cost	$300 USD
Testing Centers	Pearson VUE
Online Proctoring	Available

How long is the certification valid?

Valid For	2 years
Recertification	Pass recertification exam Complete continuing education credits Transition to ASTA certification (automatic after 2025-02-28)

Avaya IP Office Platform Configuration and Maintenance

What's Included

Complete Exam Package

Multiple Exam Modes

Lifetime Updates

Money Back Guarantee

Exam Details

What topics are on the 3002 exam?

IP Office Platform Architecture 20%

System Components

Licensing

Network Architecture

Domain Hands-on Skills

Common Mistakes to Avoid

Installation and Initial Configuration 25%

System Administration 30%

Maintenance and Troubleshooting 25%

How do I earn the Avaya IP Office Platform Configuration and Maintenance certification?

Official Pathway Guidance

Prerequisites

Next Steps

Current Level

Alternative Paths

Complementary Certifications

Migration & Transition Guidance

Career Progression

Entry Level

Mid Level

Senior Level

Specializations

Certification Maintenance

How do I study for the 3002 Exam?

Practice the Avaya IP Office Platform Configuration and Maintenance with our Exam Simulator

Official Training

Official Documentation

Community Resources

Video Resources

Study Tips

What's changed on this exam?

Upcoming Changes

Technology Coverage

Industry Trends

Who should take this exam?

Recommended Experience

How do I register & what's the exam fee?

How long is the certification valid?

Students Also Purchased

Avaya Aura Core Components Integration Exam

Avaya Aura Communication Applications Technical Associate Support (ASTA-7230)

AXP On-Prem (formerly Avaya Aura CC Elite) Implementation Online Test

Avaya Aura Contact Center Administration

Avaya Aura Core Components Support Exam

Avaya Equinox Solution With Aura Collaboration Applications Integration Exam

Student Reviews

Study Resources