How much does the PeopleCert Itil 2011 Foundation exam cost?

The official exam fee is $669 USD. Pricing may vary by country, currency, or voucher.

58 PEOPLECERT Itil 2011 Foundation Practice Tests (2026)

What topics are on the PeopleCert Itil 2011 Foundation exam?

The PeopleCert Itil 2011 Foundation exam is organized into 7 domains. The highest‑weight domains are Understand 7 ITIL practices in detail and Know the purpose and key terms of 15 ITIL practices.

Use the official exam objectives and guides below to confirm the latest version and topic coverage:

Official PeopleCert Itil 2011 Foundation exam guide Vendor Page Sample Questions Url

Understand the key concepts of service management 12.5%

1.1

Key service management concepts

2 subtopics

1.1.1Service definitions and characteristics

1.1.2Value creation and relationships

Learning Objectives

Recall the definition of service, utility, warranty, customer, user, service management, and sponsor
Describe value creation through services including outcomes, costs, and risks

Domain Hands-on Skills

Identifying stakeholders in service relationshipsAnalyzing value propositions

Common Mistakes to Avoid

Confusing utility and warranty
Misunderstanding stakeholder roles

Understand how the ITIL guiding principles help organizations 15%

Understand the four dimensions of service management 5%

Understand the ITIL service value system 2.5%

Understand the service value chain 5%

Know the purpose and key terms of 15 ITIL practices 17.5%

Understand 7 ITIL practices in detail 42.5%

How do I earn the PeopleCert Itil 2011 Foundation certification?

Official Pathway Guidance

Track: IT Service Management

Next Steps

ITIL4-CDSITIL 4 Specialist: Create, Deliver and Support
ITIL4-DSVITIL 4 Specialist: Drive Stakeholder Value
ITIL4-HVITITIL 4 Specialist: High Velocity IT
ITIL4-DPIITIL 4 Strategist: Direct, Plan and Improve
ITIL4-DITSITIL 4 Leader: Digital and IT Strategy

Current Level

58ITIL 4 FoundationFoundation

Alternative Paths

PRINCE2-FPRINCE2 Foundation
DevOps-FDevOps Foundation
ISO-20000ISO/IEC 20000 Foundation
VeriSM-FVeriSM Foundation

Career Progression

Entry Level Roles

IT Support Specialist
Service Desk Analyst
Junior IT Service Coordinator

Mid Level Roles

IT Service Manager
Process Owner
Service Level Manager
Problem Manager

Senior Roles

IT Service Delivery Manager
Head of IT Operations
Chief Digital Officer
IT Director

Certification Maintenance

Recertification Options:
Pass any higher-level ITIL 4 examEarn 60 CPD points through PeopleCert Plus membershipComplete ITIL 4 refresher training and pass re-examination

What should I study for the PeopleCert Itil 2011 Foundation exam?

Use the official resources and study materials below to prepare for the PeopleCert Itil 2011 Foundation.

Practice the Itil 2011 Foundation with our Exam Simulator

Free practice questions, exam guides, and real exam‑style explanations in our Planet Cert simulator.

Official Resources

Free Resources

https://www.axelos.com/resource-hub/syllabus/itil-4-foundation-candidate-syllabusAXELOS https://peoplecert.instructure.com/courses/68726PeopleCert https://www.axelos.com/resource-hub/training-and-exam-resources/itil-sample-exam-papersAXELOS

What's changed on the PeopleCert Itil 2011 Foundation exam in 2026?

This section summarizes what’s changed for the PeopleCert Itil 2011 Foundation and the current exam status (ACTIVE).

Official Links & References

ITIL 4 and Digital Transformation White Paper

The Future of ITSM Report 2024

ITIL 4 Implementation Guide

Technology Coverage

Cloud Service ManagementITIL 4

Increased focus on cloud-native service management

Released: 2023-04-01

Service Value StreamsITIL 4

Core concept in ITIL 4 Foundation exam

Agile Service ManagementITIL 4

Integration of agile principles in ITIL practices

Industry Trends

AI and ML integration becoming essential in service management
Shift from process-focused to value-focused service delivery
Increased emphasis on customer experience and user satisfaction
Integration of ITIL with other frameworks (DevOps, Agile, Lean)
Growing demand for ITIL professionals in cloud-first organizations
Service management extending beyond IT to enterprise service management

Who should take the PeopleCert Itil 2011 Foundation exam?

The PeopleCert Itil 2011 Foundation is designed for IT professionals and related roles.

Recommended Experience

Basic understanding of IT
Experience in IT service delivery
Familiarity with IT terminology

Target Audience

IT professionals
Business managers
IT service managers
Process owners
IT consultants
IT support staff
Anyone starting a career in IT service management

Experience Level: Beginner

How much does the PeopleCert Itil 2011 Foundation cost?

The official exam fee for the PeopleCert Itil 2011 Foundation is $669 USD.

Exam Cost	$669 USD
Scheduling	Official exam scheduling page
Testing Centers	Pearson VUE, PeopleCert Online Proctoring
Online Proctoring	Available

How long is the PeopleCert Itil 2011 Foundation certification valid?

The PeopleCert Itil 2011 Foundation certification is typically valid for 3 years (see renewal options below).

Valid For	3 years
Recertification	Take a higher-level ITIL certification Collect 60 CPD points through PeopleCert Plus membership Pass another exam from the same product suite

What jobs can I get with the PeopleCert Itil 2011 Foundation certification?

Industry Recognition

Global Acceptance: Worldwide; Fortune 500 Adoption: High; Government Recognition: Yes; Iso Alignment: ISO/IEC 20000

Career Benefits

Foundation for IT service management career
Globally recognized certification
Improved service delivery capabilities
Better understanding of IT-business alignment
Career advancement opportunities

Itil 2011 Foundation

What's Included

Complete Exam Package

Multiple Exam Modes

Lifetime Updates

Money Back Guarantee

Exam Details

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