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Exam Information
Official specifications published by Cisco
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700-104 Exam Topics and Domains
700-104 is organized into 6 weighted domains. Expect to work with Solution design, Attendant Console, BE6000 value propositions, BE6000 virtualization, and more.
Customer Needs and Business Value
Understanding Customer Requirements
- Understand customer needs for collaboration solutions
- Articulate the business value of Cisco BE6000
- Position BE6000 against competitors
Customer Success and Stickiness
- Develop strategies for customer retention
- Implement customer success programs
- Measure and improve customer satisfaction
Market Trends and Business Imperatives
Collaboration Market Trends
- Understand market trends driving collaboration needs
- Articulate BYOD business imperatives
- Position BE6000 for modern workplace requirements
Collaboration Mechanisms and Management
Collaboration Culture and Management
- Understand how management affects collaboration adoption
- Identify and address management pain points
- Develop change management strategies
BE6000 Solution Components
BE6000 Architecture and Virtualization
- Understand BE6000 virtualization architecture
- Explain deployment options
- Position virtualization benefits
Client Packages and Applications
- Understand Jabber client capabilities
- Explain integration options
- Position client value proposition
Customer Care Deployment Models
- Understand contact center deployment models
- Position appropriate solutions
- Explain integration options
Sales Cycle and Positioning
Sales Cycle Activities
- Master the BE6000 sales cycle
- Develop effective positioning strategies
- Handle customer objections
Investment Protection and Scalability
Investment Protection Strategies
- Explain investment protection features
- Position scalability benefits
- Develop growth strategies
How do I earn this certification?
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
Use the official PlanetCert Practice Test alongside the study plan below to prepare efficiently for 700-104.
What's changed on this exam?
Who should take this exam?
This exam is typically taken by Account Managers and Sales Engineers.
- Experience with Cisco Unified Communications solutions
- Understanding of collaboration technologies
- Sales experience in IT solutions
- Knowledge of virtualization concepts