Cisco Renewals Manager
700-805
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Real Questions
1
Customer Success Foundation 10%
1.1
Customer Experience Fundamentals
1 subtopics1.1.1Define customer experience
Learning Objectives
- Define customer experience
- Explain the stages throughout the customer lifecycle (choosing > using > loving)
1.2
Customer Lifecycle Stages
1 subtopics1.2.1Lifecycle stages
Learning Objectives
- Explain the stages throughout the customer lifecycle
1.3
Financial Metrics
1 subtopics1.3.1Key financial implications
Learning Objectives
- Explain the financial implications of attrition and expand metrics
- Explain the importance of recurring revenue
1.4
Recurring Revenue Terms
1 subtopics1.4.1Financial terminology
Learning Objectives
- Describe recurring revenue financial terms including iQRR/ARR, AOV, iACV, LTV, ATR
Domain Hands-on Skills
Financial metrics calculationCustomer lifecycle mapping
Common Mistakes to Avoid
- Confusing financial terms
- Misunderstanding lifecycle stages
2
Customer Success 10%
3
Roles and Responsibilities 30%
4
Renewals Process 30%
5