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700-805 Exam Topics and Domains
700-805 is organized into 5 weighted domains. Expect to work with Success Tracks, AutoQuote tool, CCW-R, CCW-R platform, and more.
Customer Success Foundation
Customer Experience Fundamentals
- Define customer experience
- Explain the stages throughout the customer lifecycle (choosing > using > loving)
Customer Lifecycle Stages
Explain the stages throughout the customer lifecycle
Financial Metrics
- Explain the financial implications of attrition and expand metrics
- Explain the importance of recurring revenue
Recurring Revenue Terms
Describe recurring revenue financial terms including iQRR/ARR, AOV, iACV, LTV, ATR
Customer Success
Customer Success Fundamentals
- Define customer success
- Explain the key drivers creating the need for customer success
Customer Journey
Explain the customer journey from purchase through adopt
IT Purchasing Models
Explain different IT purchasing and consumption models
Customer Success Team
- Explain the roles and responsibilities of the customer success team
- Explain the assets used to define the perceived value, deliverables, and expectations
Roles and Responsibilities
Renewals Manager Role
Describe the role of a Renewals Manager within the Lifecycle and the integration with various teams
Renewals Manager Tasks
Explain Renewals Manager tasks
Success Measurements
Describe the measurements of success for the Renewals Manager role
Renewal Cycle
Describe the renewal cycle for software and services
Renewals Process
End-to-End Renewals Motion
Identify the steps to perform an end-to-end renewals motion with the customer in partnership with the account team
Install Base Assessment
Identify and assess the current customer install base (CX-IB)
Renewal Quote Development
Identify the steps for developing a renewal quote
Exception Processing
Identify the steps to process exceptions or non-standard elements of a renewal quote
Order Processing
Identify the steps for processing an order
Upsell and Cross-sell
Identify upsell and cross-sell opportunities through renewals motion
Risk Assessment
Analyze risk assessment at T-90, T-60, and T-30 for all contracts, products, and services
Deal Management
Explain the deal management process in CCW-R
Cisco Tools and Processes
Smart Accounts and Licensing
Explain Smart Accounts and Smart Licensing
AutoQuote Process
Describe the AutoQuote process
Partner Tools
Use the visibility provided by tools such as PXP and CX-IB to position products, solutions, and services
Partner Maturity
Describe the drivers and the recommendations to improve the Partner Maturity score
Lifecycle Advantage
Describe the capabilities of Lifecycle Advantage (LCA)
LCA Customer Success
Describe the capabilities of Lifecycle Advantage - Customer Success (LCA-CS)
Partner Programs
Describe Cisco programs to support partner renewals (CSPP)
How do I earn this certification?
Passing 700-805 earns the Cisco Customer Experience Specialization certification. It sits in the Customer Experience track.
- 700-750 - SMBE - Cisco Small and Medium Business EngineerComplementary SMB market focus
- 700-841 - IOTNAC - Cisco IoT Network AutomationExpand into IoT solutions
- 700-240 - SPECCA - Cisco Environmental SustainabilityAdd sustainability expertise
- 700-695 - CSaaSSM - Cisco SaaS SecuritySecurity focus for SaaS renewals
Practice with Precision
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How to study for this exam?
The most effective way to prepare for 700-805 is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
- ACTIVE
- Last content update: 2023-12-12
- CCW-R (Commerce Workspace - Renewals) Latest Core tool for deal management section • Release date: Ongoing updates
- Lifecycle Advantage (LCA) 2.0 Enhanced customer insights features • Release date: 2024
- Smart Licensing 3.0 Updated licensing models and management • Release date: 2024
Who should take this exam?
This exam is typically taken by Cisco Partner Renewals Managers and Customer Success Managers.
- Experience in renewals management
- Understanding of customer success concepts
- Familiarity with Cisco partner programs
- Knowledge of subscription-based business models