ICYB Free Sample Questions

Systems and structures are the basis for allowing people to change their behaviors permanently and are accomplished through which of the following?

SIPOC stands for Suppliers, Inputs, ___________ , Output and Customers.

The following Business Case is constructed properly. “During most of 2008 Division 16 experienced a 4.2% product return rate versus a target of nearly no returns. This costs the company a whole bunch of money.

At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What the SUPPLIER wants and What it SHOULD be.

Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.

The DMAIC approach to problem solving stands for Define, ___________, Analyze, Improve and Control.

Benefits and working conditions would be primarily the concern of which of the following?

When we create a Process Map we use a ______________ to show the direction of work flow.

Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?

In an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs is called the Value Chain.