A hospital's patient intake process is being analyzed for inefficiencies. The project team has identified that a significant amount of time is wasted due to staff members having to walk to a central supply closet to get forms. This is categorized as which of the 8 wastes?
A team is analyzing the causes of delays in a software bug-fixing process. They have brainstormed a list of potential causes related to people, tools, and procedures. Which tool is most effective for organizing these brainstormed ideas into logical categories to visualize potential root causes?
A factory implements a Poka-Yoke device on an assembly line that physically prevents a part from being installed upside down. True or False: This is an example of a 'detection' type of Poka-Yoke.
A project team is calculating the Cost of Poor Quality (COPQ) for a billing process. They discover that a significant cost is associated with the time employees spend re-issuing incorrect invoices before they are sent to the customer.
A team has successfully improved a process and is now developing a control plan to sustain the gains. Which of the following are essential elements of a robust Control Plan? (Select THREE)
A Yellow Belt is tasked with creating a high-level map of a new employee onboarding process. The map must clearly show the suppliers of inputs (e.g., HR, IT), the key inputs (e.g., new hire forms, laptop), the major process steps, the primary outputs (e.g., trained employee), and the customers of the process (e.g., hiring manager). Which tool is specifically designed for this purpose?
A project team is trying to prioritize a list of 15 potential causes for product defects. They have collected frequency data for each cause over the past month. Which tool would be most effective in helping the team identify the 'vital few' causes that are responsible for most of the problems?
A data analyst is examining the distribution of call handling times at a call center. The data is heavily skewed to the right, with a few very long calls. Which measure of central tendency would be most representative of a 'typical' call time in this scenario?
A manufacturing team wants to implement a system that signals the need to replenish parts for an assembly station only when they are needed, preventing overproduction and excess inventory. Which Lean tool is specifically designed for this purpose?
A team conducts a Gage R&R study on a new measurement device. The results show that the % Contribution from Repeatability is high, but the % Contribution from Reproducibility is very low. What is the most likely interpretation of these results?