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Exam Information
Official specifications published by Google
Exam Format
180 min
Not disclosed
Professional
Registration
$125 USD
Webassessor, Kryterion, or online proctoring
English, Japanese
Validity
Does not expire
No recertification required; Recommended to stay current with ChromeOS updates
PCOA Exam Topics and Domains
PCOA is organized into 5 weighted domains. Expect to work with Google Admin Console, Chrome Device Management, ChromeOS update system, Google License Manager, and more.
1
Perform actions from the Admin console
25%
Troubleshooting customer concerns
Wiping devicesCollecting device logsEntering ticketsResolving connectivity concernsAssisting user login for first time usersChecking devices manually for updatesSending feature requestsAwareness of the Trusted Tester ProgramInforming partners of release notes
- Troubleshoot and resolve common ChromeOS device issues
- Collect diagnostic information for support escalation
- Manage device updates and feature requests
Setting up a trial
Emailing verified trialsVerifying domainsDomain takeover
- Set up and configure ChromeOS trials
- Verify domain ownership
- Manage domain takeover scenarios
Pushing applications
Configuring Application Settings
- Deploy and manage applications through Admin Console
- Configure application settings and policies
Performing device actions from the Admin console
Gathering logsDeprovisioning devicesMoving organizational unitsPerforming remote desktop dutiesTaking screenshotsResetting user profilesCreating Zero-Touch Enrollment tokens
- Perform remote device management tasks
- Manage device lifecycle and organizational structure
- Implement zero-touch enrollment
Provision licenses
Provisioning annual licensesProvisioning perpetual licensesProvisioning Chrome non-profit licensesCBE (Chromebook Enterprise/Chrome Browser Enterprise)Identifying the type of license
- Understand and manage different license types
- Provision appropriate licenses for organizational needs
- Identify and manage Chrome Enterprise features
Perform Admin roles and duties
Creating a custom admin roleApplying admin role to a user within an OU
- Create and manage custom admin roles
- Apply appropriate permissions based on organizational needs
2
Understand ChromeOS security processes
20%
Deploying certificates
Certificate deployment optionsAndroid VPN configurationsUploading custom SSL/Root CA CertsDeploying Certificates locally
- Deploy and manage certificates for ChromeOS devices
- Configure certificate-based authentication
- Implement VPN with certificate authentication
Understanding ChromeOS fundamental security tenants
EncryptionForced re-enrollmentNo installation of antivirus softwareVerified boot/Trusted Platform Module (TPM)
- Understand ChromeOS security architecture
- Explain built-in security features
- Configure security policies appropriately
3
Configure ChromeOS policies
20%
Understanding ChromeOS policies
Forced re-enrollmentVerified accessEnrollment controls
- Understand ChromeOS policy framework
- Configure enrollment and access policies
- Implement security controls
Configuring ChromeOS policies appropriately
Policy configuration best practices
- Apply policies effectively across organizational units
- Resolve policy conflicts
- Test and validate policy changes
4
Identity Management
15%
Ensuring identity features are properly configured
Setting up SSOConfiguring Google accountUtilizing 3rd party identity providersCreating new users
- Configure identity management systems
- Integrate with external identity providers
- Manage user lifecycle
5
Understand ChromeOS tenets
20%
Understanding ChromeOS best practices
Setting up a test domainConfiguring OS updatesConfiguring Sleep/Keep awake default settings
- Implement ChromeOS best practices
- Configure update strategies
- Optimize device settings
Educate customers on ChromeOS tenets
SecurityUpdates
- Communicate ChromeOS benefits
- Train users on security features
- Explain update model
Selecting the appropriate hardware
ChromeOS SpecsHardware capabilitiesChromeOS Flex
- Select appropriate hardware for use cases
- Understand ChromeOS Flex deployment
- Match hardware to organizational needs
How do I earn this certification?
Passing PCOA earns the Professional ChromeOS Administrator certification. It sits in the Chrome Enterprise track.
Next Level Options
- Professional Chrome Enterprise Administrator - Professional Chrome Enterprise Administrator
- Google Workspace Administrator - Professional Google Workspace Administrator
Alternative Paths
- Associate Google Workspace Administrator - Associate Google Workspace AdministratorEntry-level Workspace administration
- Google Cloud Associate Cloud Engineer - Associate Cloud EngineerCloud infrastructure management
- Google Cloud Professional Cloud Architect - Professional Cloud ArchitectEnterprise cloud architecture
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for PCOA is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
Current Status
- ACTIVE
- Last content update: 2024-01-01
- Announcement date: 2021-01-01
Updates
- Zero-Touch Enrollment Latest Increased focus on automated deployment • Release date: 2024-01-01
- ChromeOS Flex Latest New exam section on Flex deployment • Release date: 2023-07-01
- Verified Access API v2 Enhanced security topics in exam • Release date: 2023-09-01
- Chrome Browser Cloud Management Latest Integration with ChromeOS management • Release date: 2024-01-01
Who should take this exam?
This exam is typically taken by Systems administrators and IT administrators.
- 12+ months of holistic IT infrastructure experience
- Experience with Google Admin Console
- Knowledge of ChromeOS device management
- Understanding of enterprise IT environments