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Official specifications published by Pegasystems
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PEGACPDC26V1 Exam Topics and Domains
PEGACPDC26V1 is organized into 8 weighted domains.
Next-Best-Action concepts
One-to-one customer engagement
Explain the concept of one-to-one customer engagement
Customer engagement blueprint
Describe the customer engagement blueprint
Optimize the customer value in the contact center
Optimize customer value in the contact center channel
Essentials of always-on outbound
Describe the essentials of always-on outbound
Define the starting population
Define the starting population for a run
Optimize the next-best-action strategy
Optimize the next-best-action strategy
Actions and treatments
Define and manage customer actions
Define and manage customer actions
Present a single offer on the web
Present a single offer on the web channel
Define an action for outbound
Define an action and treatment for outbound
Engagement policies
Define customer engagement policies
Define customer engagement policies (eligibility, applicability, suitability)
Create an engagement strategy
Create an engagement strategy
Create and manage customer journeys
Create and manage customer journeys
Contact policy and volume constraints
Avoid overexposure of actions
Configure contact policies to avoid overexposure
Avoid overexposure of actions on outbound
Avoid overexposure of actions on outbound channels
Limit action volume on outbound
Limit action volume on outbound using volume constraints
AI and Arbitration
Action arbitration
Explain how action arbitration works
Action prioritization with AI
Prioritize actions using AI
Prioritize actions with business levers
Prioritize actions with business levers
Channels
Real-time containers
Explain real-time containers
Create a real-time container
Create and configure a real-time container
Send offer emails
Send offer emails
Share action details with third-party distributors
Share action details with third-party distributors
Decision strategies
Create and understand decision strategies
Create and understand decision strategies
Create engagement strategies using customer credit score
Create engagement strategies using customer credit score
Business agility in 1:1 customer engagement
Agility in a customer engagement project
Explain agility in a customer engagement project
Change management process
Describe the change management process
Building your business operations team
Build a business operations team
Life cycle of a change request
Explain the life cycle of a change request
Change request types
Identify change request types
Managing Brand Voice with Pega GenAI
Manage Brand Voice with Pega GenAI
Launching a new offer on web
Launch a new offer on the web using 1:1 Operations Manager
Updating existing actions
Update existing actions
Updating actions in bulk
Update actions in bulk
Enhanced email editor
Use the enhanced email editor
Implementing business changes using Revision Manager
Implement business changes using Revision Manager
How do I earn this certification?
Passing PEGACPDC26V1 earns the Certified Pega Decisioning Consultant certification. It sits in the Pega Customer Decision Hub / Decisioning track.
- Certified Pega Lead Decisioning Architect (CLDA)
- Certified Pega Data Scientist
- Certified Pega System Architect (CPSA) Broaden into Pega application development
- Certified Pega Business Architect (CPBA) Complementary business-design skills
Practice with Precision
The PlanetCert Simulator mirrors the real exam environment with authentic questions and timed pressure.
How to study for this exam?
The most effective way to prepare for PEGACPDC26V1 is by using the PlanetCert Simulator to practice questions and review detailed explanations.
What's changed on this exam?
- Pega GenAI Brand Voice New objective 'Managing Brand Voice with Pega GenAI' under the Business agility domain (15%).
- Enhanced email editor Explicit objective in Business agility domain.
Who should take this exam?
- Decisioning Consultant mission (Pega Customer Decision Hub '26)